Data Analytics & Insights Manager

About hipages:

We are a proudly Australian ASX-listed tech company and our platform is the number one way for homeowners and tradies to connect for all things home improvement. Inspired and driven by our purpose of transforming the trade industry, building better lives for everyone, we are powered by a 350-strong team across Australia, New Zealand, Philippines and Vietnam.

We have created one of the best places to work in technology in Australia, certified as a Great Place to Work and winning multitudes of awards for our innovative approaches to team engagement and wellbeing. A leader in Diversity, Equality and Belonging we have been endorsed by Work180 for our commitment to advancing women’s careers and are proud of our diversity of cultures, age span and sexual orientation/identification. We offer meaningful, impactful work collaborating and innovating with the best and brightest in a transparent, supportive and fast-paced work environment.

Role Purpose & Objective

As a Data Analytics & Insights Manager, you will be responsible for ensuring data analytics is a lever of growth and developing the analytics practice to ensure we lift the company's data maturity through data-driven insights.

You will manage and mentor a team of 9 data analytics analysts, as well as work closely with stakeholders across the business including product managers and senior business stakeholders to devise strategies, prioritise, and deliver business value from our data assets creating a centre of excellence in data analytics.

How will you add value?

• Ensuring the data analytics team is actively contributing and driving strategic plans around data architecture and design to improve products, infrastructure, processes within the organisation.
• Shape the data analytics team culture across the wider organisation by supporting self-serve data capabilities, mentoring & coaching peers and evangelising data democratisation and data products across the organisation.
• Lead and manage a team of data analysts to unlock and amplify value from hipages’ data assets by identifying, integrating and documenting relevant data sets within the existing data ecosystem, and enabling teams to discover and self-serve data needs.
• Develop organisational-wide frameworks and approaches to analytics from experimentation to forecasting.
• Evolve hipages’ data analytics stack to tackle challenges and realise opportunities by providing data capabilities to cross-functional teams, maturing infrastructure and developing data products.
• Mentor, coach and support analysts in their craft, developing leadership capabilities, talent management, engagement and the alignment of work to strategy, practices and priorities.
• Support the team with prioritising use cases, and requirements and take part in agile ceremonies,
• Contribute to growing our user base by designing and delivering segmentation strategies to build a customised consumer experience.

Your Experience

• Tertiary degree qualified in Computer Science, Statistics, Data Science or related field.
• 5+ years experience in Information Technology and Management (Data Warehousing, Business Intelligence, Data Visualisation etc) and/or quantitative fields.
• Experience leading data analysts, defining team strategy, and data roadmaps.
• Ability to demonstrate advanced knowledge of BI tools (Looker, Tableau, Mode, etc).
• Strong competency in SQL and experience wrangling data with R or Python.
• Strong communication skills - verbal and written - be able to break down complex topics into simple solutions and ideas - stakeholder management and community education are vital in this role.
• Experience with wide range of analytical approaches (Forecasting, clustering, econometric modelling, segmentation, etc.).
• Experience leading projects in an agile team (Scrum or Kanban).
• Experience leading projects across multiple departments, such as Sales, Service, Marketing, Product, and Engineering.
• Strong capability of managing and prioritising a number of competing tasks from different stakeholders.

Nice to have

• Experience with Databricks, and cloud technologies, preferably AWS.
• Experience with streaming data.
• Relevant experience in a marketplace or digital-native organisation.

Take a look inside our home:

Offering an inspirational ‘home away from home’ and hybrid (50/50) work environment, our commitment to being a Great Place to Work means you will feel comfortable being your authentic self and get to do your best work everyday. Our medium company size means you get the best technology and tools to work with AND get to directly contribute to our product, service and/or customers. Our investment into continuous career development for everyone and a coach-style of leadership means a huge 85% of our team report they consider their direct leader ‘a great leader’ with 86% of the team saying hipages is a Great Place to Work!

Sounds good? Wait, there’s more! We also provide:

• A close-knit diverse family of bright, respectful, collaborative team members who love to solve problems and jump on new opportunities;
• Agile, cross-functional teams who value teamwork - from Hackathon to team off-sites, to product roadshows, you get to experience it all;
• Competitive salary and benefits (including additional paid leave for birthdays, volunteering, service anniversaries and parental leave), plus our Employee Share Ownership Program means we’re all owners of hipages;
• Daily continental breakfast, fresh fruit and snacks;
• Inspiring home-away-from-home office and location - based in the heart of Sydney CBD, only a few steps from Town Hall Station, with multiple indoor and outdoor collaboration and social areas;
• Remote work and flexible work (50/50) hybrid model - the best of both worlds!;
• High-touch personalised investment in your continuous career development;
• Social connection focus: Friday socials, 2x big company parties per year and regular and fun teaming activities -we work hard but play hard too!

Sounds like home? Don’t miss out, Apply Now!

We prioritise Diversity:

Innovation & Collaboration are two important core values at hipages which both cannot be achieved successfully without a diverse and inclusive team. We don't expect you to be an expert in all areas and we are more interested in learning about you as a person, a team member and a leader.

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other minority groups tend to only apply when they check every box. So if you don't tick every single box above, but you think you would be a great fit for the role and the hipages team, we encourage you to apply, we would LOVE to hear from you!

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

#LI-JL1 #LI-Hybrid