Junior Chief of Staff / Operations Manager

*Purpose *

The junior Chief of Staff at Passport is instrumental in supporting the organization's operational needs while leading the company's coordination and HR strategies. This role combines high-level executive support with expertise in operational efficiencies and human resource management, aiming to enhance the organization’s effectiveness and foster an innovative and efficient environment.

Accountabilities

• Operational Leadership: Drive the enhancement and effectiveness of organizational processes, establishing metrics for success and areas for continuous improvement.
• Interdepartmental Synergy: Act as the primary conduit for strategic initiatives between the CEO and internal / external leaders, ensuring alignment with corporate objectives and facilitating cross-functional collaboration.
• Personal Leadership Support: Provide high-level partnership to the CEO and leadership team, managing critical tasks with discretion and integrity, thereby enabling the team to focus on strategic business challenges.

Responsibilities

• Operational Excellence: Identify and drive improvements in company processes, enhancing efficiency and productivity across all organizational levels.
• Human Resources Leadership: Spearhead HR initiatives including talent acquisition, employee onboarding, and professional development, aligning with Passport’s values and strategic objectives.
• Policy Development and Compliance: Update and maintain HR and operational policies, ensuring they meet current regulatory standards and support the organization's goals.
• Strategic Collaboration: Act as a pivotal liaison between the leadership team and department heads, facilitating effective communication and strategic alignment across the company.
• Event Management: Coordinate both personal and professional events, overseeing all elements from conceptualization to execution, ensuring events align with the CEO’s standards and objectives.
• Organizational Coordination: Arrange and manage meeting cadences & approaches to maximize impact of interactions for the leadership team..

Hazards

• Potential for scope creep due to the dual nature of the role, requiring vigilance and clear boundary-setting.
• Risk of burnout from balancing high-level strategic tasks with day-to-day operational responsibilities. Navigating the complexities of HR management and compliance in a rapidly evolving industry.

Key Relationships

Specific department and employee relationships with which this role interacts frequently.

• CEO: Direct support, aiding in leadership efficiency and organizational strategy.
• Department Heads: Collaboration on operational improvements and strategic projects.
• Employees: Support and communication to foster a positive and productive workplace environment.