Business Operations Senior Associate

Business Operations at Valon

The Business Operations team owns the strategic planning of the business, operations, and finances. They work closely with cross-functional teams like the Product, Engineering, and Servicing teams to drive efficiency, scale the business, and ensure the business is heading in the right direction. As a member of this team, you will use your analytical skills to drive operational excellence across the business and fulfill Valon’s mission of creating a great user experience for homeowners.

About the Role

We’re looking for a driven and detail-oriented individual to serve as a BizOps partner for part of our core servicing business, and help it scale from 1 to 100. The right candidate must be adept at working cross-functionally to tackle complex business problems and be proficient in applying structured problem-solving methodologies and frameworks. They must have a history of taking the initiative to see projects through to completion and be able to independently drive operational excellence for our business.

Responsibilities

• Build business operations for the core Servicing team in collaboration with Product, Engineering, Legal and Compliance, and Servicing Operations teams
• Research business requirements for new processes and translate them into mature standard operating procedures
• Develop resources for new products, processes, and features (project plans, standard operating procedures, FAQs, etc.) and train Servicing Operations teams in partnership with the Operations Enablement team
• Act as an advocate for the Servicing Operations teams, and help inform product development and prioritization to fit their needs
• Leverage qualitative and quantitative data to continuously improve existing products and processes for operations stakeholders
• Work with the Client Experience, Servicing Operations, Compliance, and Quality Management teams to ensure operational excellence and efficiency
• Manage operations incidents or loan-level escalations and serve as a stop gap support system for Servicing Operations as needed
• Learn new concepts and technologies quickly and apply them to complex challenges
• Cultivate a deep understanding of the mortgage servicing industry

Ideal Background

• 2+ years experience working in program or project management, product operations, consulting, or business operations role, ideally in a fast-paced startup environment
• Prior experience working collaboratively with product managers, engineers, and operations to develop new products or complex processes
• Strong project management skills with an ability to prioritize, communicate progress, and deliver results while managing multiple projects
• Strong verbal and written communication skills, with experience in effective stakeholder management
• Extremely self-motivated and results-oriented — is organized, proactive in finding solutions, and has a strong drive to complete projects
• Able to remain calm under pressure, and can excel under time-sensitive deadlines while maintaining a positive attitude
• Embraces opportunities for growth, and is competent in working both independently and as part of a high-velocity team
• Strong ability to reason with and draw insights from data
• Experience with SQL and fluency in Excel/Google Sheets required; other programming experience, particularly Python, is a plus.
• Experience in the financial or financial technology sector, particularly mortgage origination, mortgage servicing, or real estate industry, is a plus

Benefits

What we can offer:

• Compensation: competitive salary of $119,000-$161,000 with a meaningful stake in the company via equity, and 401k plan
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
• Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
• Generous time off: flexible paid time off, sick days, and 11 company holidays
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition