Lending Collections Manager

Apart from our payment gateway services, we also provide financing to help customers. GMF, Xendit's proprietary financing arm holding a multifinance license from OJK, is dedicated to providing essential financing solutions to startups and small businesses. We empower these businesses with much-needed capital, enabling growth and improved cash flow, resulting in mutual success.

About the Job

Join our team as a Lending Collections Manager, playing a pivotal role in our lending business to optimize our collections processes and ensure efficient recovery in Indonesia. You'll spearhead collections strategies, employing innovative approaches to maximize debt recovery while maintaining positive customer relationships.

Minimum Qualifications

• 3+ years of hands-on experience in collections and recovery in productive loan industry in Indonesia
• Professionally certified to carry out debt collection activities in Indonesia as a collections manager
• Based in Jakarta and able to travel within Indonesia
• Proven ability to develop and execute effective debt recovery strategies for business loans, minimizing losses and handling overdue accounts
• Strong written and verbal communication skills in Bahasa Indonesia and preferably English
• Understanding of regulatory guidelines and practices governing debt collection processes in the Indonesian lending landscape

Preferred Qualifications

• Risk management
• Ability to bring innovative approaches to debt recovery, such as through leveraging technology
• Experience with dealing with both internal and external resources in recovering overdue receivables
• Strong knowledge of available legal and other remedies including various types of collateral

Responsibilities

Effective Debt Recovery Management

• Recover cash from overdue accounts through skilled negotiation
• Develop, refine, and execute ways to maximize debt recovery while maintaining positive customer relationships even in challenging debt collection situations

Process improvement

• Push for changes to our policies, product or process to early-detect & solve for distress, avoidance and fraud

Adherence to regulatory compliance

• Ensure compliance with regulatory guidelines and practices governing debt collection processes within the Indonesian lending landscape
• Uphold ethical and legal practices in debt collection procedures, adhering strictly to regulatory standards and guidelines