Community Manager

Your Role: As a Community Manager, you will play a crucial role in managing the user lifecycle, enhancing user love and engagement, and building brand promoters within our community. If you have strong interpersonal skills and a passion for driving career outcomes, then this is a perfect opportunity for you! Join us in shaping the future of our learners and making a real difference.

About Us: LearnTube is a global, AI-driven product that transforms the scattered content of the internet and YouTube into bite-sized courses complete with a structured path, auto-generated assessments & peer-interactions. Hyper-personalised course content is further generated specific to each user & their goal.

We have 10 Lakh Learners, across 64 different countries & 2112 cities in India. LearnTube provides 200+ Skill courses in domains like Tech, Marketing, Data Science and Design. These courses are rated an awesome 4.8/5 & are delivered through an easy-to-use Whatsapp Bot, a mobile and a web app. Our courses are co-certified by global brands liks Canva, Zoho, Hootsuite, Semrush, Wix & more while 900+ companies including brands like Amazon, Schbang, Foxymoron, Publicis media, Popxo, DU Times hire from us.

Latest Press Coverage: Wellfound (formerly Angelist) featured LearnTube on its latest coverage as a Product who is looking for great teams, building great things in the top trending industries! Check out the article here!

The founder of LearnTube, Mr Shronit Ladhani has a single vision: to get a large number of users to self-learn in an affordable manner and make it super accessible, engaging & leading to outcomes. Check out his LinkedIn here

Roles and Responsibilities:

• Assist in managing the end-to-end user lifecycle, ensuring a seamless experience for all users and learners both pre- and post-sales.
• Respond to comments and user queries via voice, chat, or email support, ensuring prompt and effective resolutions to their concerns.
• Maintain and meet performance metrics such as quality, productivity, feedback, and attendance.
• Assist in managing and conducting community activities to foster engagement and support.
• Attend to user queries, suggestions, and remarks with a focus on building user love and deep engagement.
• Ensure all paid learners receive dedicated attention and support, enhancing their overall experience.
• Help in building pockets of brand promoters within the community, enhancing brand credibility and identifying opportunities for monetization.
• Support the launch of community initiatives, contributing to a vibrant and engaged user base

Requirements:

• 1-2 years of experience in core operations is a must
• Should have excellent communication and interpersonal skills
• Should possess strong skills in MS Excel.
• Ability to interpret customer engagement metrics
• Experience or familiarity with launching community initiatives or working in support-related fields

Why work with us: At LearnTube, you're stepping into a place where your career leaps forward—you're looking at three years' worth of growth packed into one. We're the career experts for over 1.2 Million youth, after all! Expect to dive deep and get your hands dirty because with high performance comes even higher autonomy. By joining LearnTube, you’ll play a pivotal role in assembling a team that’s as innovative and forward-thinking as the educational solutions we provide. Plus, you'll get to work closely on individual projects with both the founders. Our team of 35 ninjas are all about pushing for more—more revenue, more user love, and most importantly, more impact on careers. And yes, we absolutely look forward to our Monday Morning Meets, where we all catch up and connect with our colleagues from all across India.

Our Social Media Presence: Instagram Youtube Linkedin Sign up to explore LearnTube here