Tele Sales & Chat Executive (WFH Only)

MedicalCertificate.in is a dynamic and innovative technology company focused on delivering cutting-edge solutions to our clients. We are looking for a Tele Sales and Chat Executive who will be responsible for engaging with potential customers through telephone calls and online chat platforms to promote our products/services and drive sales. The ideal candidate will have excellent communication skills, a persuasive demeanor, and the ability to effectively multitask in a fast-paced environment.

Responsibilties

• Initiate outbound calls to prospective customers to introduce our products/services and generate sales leads.
• Answer incoming calls and respond to online chat inquiries promptly and professionally.
• Provide product information, pricing details, and answer any questions or concerns that customers may have.
• Utilize effective sales techniques to close deals and achieve sales targets.
• Maintain accurate records of customer interactions and transactions using our CRM system.
• Follow up with leads and prospects via phone calls or emails to nurture relationships and encourage repeat business.
• Collaborate with the sales team to identify opportunities for upselling or cross-selling products/services.
• Stay updated on product knowledge, industry trends, and competitor offerings to effectively position our products/services in the market.
• Adhere to company policies and procedures regarding sales activities, customer service standards, and data security.
• Participate in training sessions and professional development opportunities to enhance sales and communication skills.

Qualifications

• Previous experience in telesales, customer service, or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build rapport with customers.
• Proven track record of meeting or exceeding sales targets.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in using CRM software and other sales tools.
• Flexible schedule with the ability to work evenings and weekends if required.
• High school diploma or equivalent; additional education or certification in sales or customer service is a plus.