Front Line Client Experience Representative

Project Expedition, a fast-growing travel and tourism startup, is seeking a new member of our Front-Line Client Experience team! This team works directly with our clients handling inquiries, questions, and general troubleshooting. We are looking for candidates who have an interest in travel, excel at problem solving, and genuinely enjoy researching and finding solutions for clients.

Project Expedition connects people with the best tours and activities around the world, and aims to provide industry-leading service and support. As a member of our Front Line Client Experience team, you will be one of the first points of contact for the majority of our client engagements.

Responsibilities include:

• Communication with clients and customers via live chat, phone calls, and emails.
• Handling conversations ranging from basic questions about tours and destinations, managing booking modifications, through to troubleshooting client issues in real-time.
• Impressing clients with your promptness, professionalism, and friendly interactions.
• Proactively bringing ideas forward for improving the overall customer experience.
• Efficiently managing a queue of helpdesks to ensure that client requests are handling in a timely manner.

The ideal candidate:

• Excels at multi-tasking and prioritization.
• Enjoys problem solving and exceeding client expectations.
• Possesses strong attention to detail.
• Is fluent in written and spoken English.
• Works well independently and as part of a team - we're fully remote, but your teammates are just a few keystrokes away.

Role details/hours:
This is a full-time role working, 5 days a week on a 100% remote team. We're ideally seeking someone who can help the team with some key scheduling needs, including:

• Sun-Thu 8am to 5pm EST
• Sun-Thu 11am to 8pm EST
• Tue-Sat 11am to 8pm EST / 8am-5pm PST
• Tues-Sat 8am to 5pm EST

Benefits include:

• Quarterly company bonus ($750 per quarter, based on company targets - deferred eligibility)
• Enrollment in company phantom equity plan
• 15 days of leave (increases to 20 days at 2 years tenure)
• Company Healthcare Plan (Company contribution $6K)
• 401K company plan
• Annual work from home budget $250
• Annual training budget of $250
• TSA Precheck (worth $80)
• Annual Project Expedition tour credits of $500
• Employee discounts on thousands of tours and activities

Please note that while this is a remote position, it is not suitable for digital nomads. Employees must be based in the United States and will have an allocation of time that they can work remotely in other destinations.

Project Expedition is growing very rapidly, and we expect that this role will evolve over time. As a result, you will not only have the chance to make a direct impact on a growing company, but you will have the opportunity to shape and influence your career path. This position is great for someone who thrives without a lot of structure, works independently, responds well to change and a fluid working environment, and who always tries to find a better way of doing things.