Customer Onboarding Specialist

Padlet is building software for a good education. A good education inspires curiosity, creativity, and community. Our software enables that through visual content creation and collaboration in millions of classrooms worldwide.

We are fortunate that many schools want to use our product. But one challenge to adoption is onboarding — connecting Padlet to their login systems and training teachers on how to use the product well.

We want to provide a first-class onboarding experience to our customers. We are looking for a Customer Onboarding Specialist to help us with that at our office in Singapore.

Responsibilities

• Helping new customers with onboarding tasks.

• Conducting product demos.

• Putting Padlet in the hands of a billion people. Good onboarding isn't just vibes. It's the difference between whether someone uses our product or not.

Qualifications

• You like working hard.

• You are honest.

• You are an entertaining presenter.

• You can create entertaining presentations.

• Bonus: you have a good sense of humor.

About Padlet

• Vision: Every child in the world will grow up with Mickey Mouse and Padlet.

• Product: Visual content creation and collaboration app for classrooms. Our users love the product.

• Impact: We have over 40 million users worldwide. Padlet is one of the most used apps on the planet.

• Money: We are venture-backed AND profitable. We want to be around for a hundred years.

• Badassery: We are 50 people. That's about a million active users per employee.

Some people you‘d be working with

• Aly Dalgetty: Loves animals so much that if stranded on a remote island with other people, would probably kill another human before touching the fauna for food. Helps our members while petting her dog, Rocky.

• Olga Zalite: Her name’s Olga. Her dad’s a nuclear scientist. Her mom’s a classical pianist. Even in literature, there isn’t a more perfect Russian. Our resident illustrator, graphic artist, and sometimes photographer.

The office

• We have a beautiful office in Tanjong Pagar, close to Tanjong Pagar, Chinatown, and Maxwell MRT stations.

• The office is designed to be a space to inspire creativity and collaboration.

Benefits

• Medical and dental insurance for you and your family.

• Catered lunches and dinners. Military-grade snacking.

• 20 vacation days. Plus sickness and bereavement days for when life happens.

• Parental leave

• All the gadgetry you need, including a new phone every year.

• Badassery budget to level up.

An opportune time to join

We find ourselves in a very fortunate situation at Padlet right now: we have the execution of a small team and the traction of a big business. This somewhat rare combination is immensely satisfying.