Founding Customer Success Manager
(4+ years exp)$30k – $70k
Published: 2 weeks ago
Loop
Delivery intelligence platform for modern food brands
11-50
SaaS
Artificial Intelligence
Big Data Analytics
B2B · SaaS · Mobile · Artificial Intelligence / Machine Learning
Job Location
Job Type
Full TimeVisa Sponsorship
Not AvailableRemote Work Policy
Remote onlyHires remotely
Everywhere
Preferred Timezones
Pacific Time
Relocation
AllowedThe Role
Your Mission 🦸
As a Founding CSM, you’ll work alongside the Co-Founder / CEO to help us build Customer Success from the ground up. If you’re looking for a role where you can collaborate with our internal Sales, Marketing, Product, Design, and Engineering teams while providing a massive pain-reliever, then read on.
What you’ll do 🚀
Bring real value to your customers
- Be the primary point of contact for all new customer onboarding and enablement
- Run training sessions for both our admins and end-users to ensure they get maximum value out of Loop
- Identifying and enabling synergies between customers, engineering, sales to optimize for customer value
- Build trusting, personal relationships with your customers
Learn the product inside and out to be a trusted advisor to our customers
- Drive adoption, retention and expansion for Loop’s existing customer base
- Be the expert at the product and advocate customers for susccess by using Loop
- Proactively identify customers who aren’t maximizing their usage and create action plans to reach success
- Build the foundations of CS at Loop
- Find repeatability in processes and build documentation to set up Loop for scale
- Build enablement materials for customers to help drive them towards value
- Surface trends and patterns across customers to drive product roadmap and best practices for Customer Success
- Shape our future product
Constantly capture and synthesize product feedback from our customers; make product recommendations based on this feedback
Requirements ✍️
- 5+ years of CS in B2B SaaS
- You’ve build customer success playbooks or processes
- Experience managing customer relationships
- Strong communication skills - written and verbal
- Excellent attention to detail
More about Loop
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