Solutions Engineer

The Solutions Engineer I Role combines detailed technical knowledge with a dedication to the sales process and customer success. The Solutions Engineer I will support sales productivity, sales enablement, and customer evaluations by collaborating closely with sales teams to highlight how CivicPlus solutions meet customer needs.

We’re excited to hire a new Solutions Engineer who can:

• Be the subject matter expert in designated product technology and solutions and represent CivicPlus in Technical and Finalist presentations in partnership with the sales representative.
• Presents technology in selling situations where an overview of the solution is required.
• For small to mid-market opportunities be intimately involved in the deep discovery process, as well as the demonstration phase of the sales process, with the objective to gain the technical, business, and functional win in each sales cycle.
• Drive technical presentations at trade shows and conferences.
• Provide product feedback to Lead Solutions Engineers to help influence product roadmap based on market/customer requirements.
• Solicit feedback from clients & internal stakeholders to identify opportunities for improving & expanding service offerings
• Serve as the technical expert to provide guidance on solution configuration, provide technical response to RFPs and prospects, handle technical questions, and manage Knowledge Base.
• Prepare and conduct discovery workshops, discussions, and value-based use case demonstrations along with sales team for prospects, customers, and partners.
• Create, configure, and run client sandbox environments for qualified proof of concept opportunities.

There is no perfect candidate, but we are looking for:

• Bachelor’s degree in fields relating to IT, business or social sciences or comparable experience.
• A strong technical background and an excellent understanding of SaaS software solutions.
• Familiarity with standard web technologies: HTML, CSS, JavaScript, etc.
• Experience in a consultative role with clients, partners, management, and peers
• 1+ years of experience in software delivery, technical marketing, product management, solution consulting or relevant experience.
• 3+ years of experience in local government role preferred.
• Possess excellent/advanced Microsoft Word, Excel, PowerPoint, and Outlook skills.
• Demonstrated ability to tie business problems to technical solutions and understand technology value propositions.
• Demonstrated ability to manage change, influence key stakeholders, manage expectations and communicate effectively.
• Self-starter and team player who collaborates well with cross-functional teams working toward continual improvement.

*Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!

We offer competitive salary and benefits packages, including health insurance, retirement plans, flexible time off, and a commitment to Diversity, Equity, Inclusion, and Belonging. If you are passionate about technology and want to make a meaningful impact in your community, we’d love to hear from you.

We are an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve, and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What is our hiring process?

• Introductory Call with a member of our Talent Acquisition team.
• First Interview with the Hiring Manager
• Second Interview- Panel Interview with up to 4 CivicPlus Team Members - Interview Project Activity- This activity is designed to give us insight into your problem-solving approach and methods.
• Offer

Please note that the specifics of this process may vary based on the position you're applying for.

About CivicPlus:

CivicPlus is a trusted technology company dedicated to empowering government staff and powering exceptional digital experiences for residents. With a comprehensive suite of solutions that combine to form THE Modern Civic Experience Platform, we strive to create one-stop, frictionless, interactions that delight residents and help staff collaborate and work efficiently. As a result, government administrations that choose CivicPlus realize greater trust and satisfaction among their community members.

Backed by over 25 years of experience and leveraging the insights of more than 950 team members, our solutions are chosen by over 12,500 global entities and are used daily by over 340 million people in the U.S. and Canada alone.