Customer Sales Support Manager

About Vidyalai: Vidyalai is an Ed-Tech startup revolutionising education by providing personalised learning solutions to students worldwide. We focus primarily on the secondary and higher education market, serving middle school, high school, and college students. Founded by a team of IIT Madras alumni, Vidyalai has rapidly emerged as one of India's fastest-growing startups, with a global user base spanning over 30 countries. Our cutting-edge online classrooms, featuring video chat and collaborative whiteboards, empower students from diverse backgrounds to access top-quality education without geographical limitations.

Position Overview: As the Operations Associate at Vidyalai, you will play a pivotal role in representing our company's products and establishing lasting relationships with prospective and existing customers. Your primary responsibility is to pitch our innovative solutions to students and parents, understand their needs, and devise tailored solutions to convert them into delighted customers. This role demands a combination of empathy and tact to provide outstanding customer experiences. You will work with a diverse global user base, requiring cultural sensitivity and adaptability. The Operations Associate will be instrumental in mastering the sales process, excelling at lead conversion, and fostering strong customer relationships.

Key Responsibilities:

• Develop a deep and comprehensive understanding of Vidyalai's products and solutions.
• Conduct consumer and market research to identify how our offerings meet the needs of prospective customers.
• Initiate and lead product pitches to prospective customers via phone, driving conversions effectively.
• Build and nurture relationships with existing customers to ensure a superior level of service and satisfaction.
• Plan and organise daily work schedules to efficiently manage existing customers and convert new leads.
• Perform all job duties in an office-based setting with no travel required.

Skills and Qualifications:

• Excellent verbal and written communication skills in English.
• Strong interpersonal skills, problem-solving abilities, and a flair for presentations.
• Exceptional organisational skills to manage multiple customer interactions effectively.
• Adept at balancing persuasion with professionalism in sales interactions.
• Leadership experience and active involvement in college clubs, events, or co-curricular activities will be a strong plus.

Please do not apply if you do not meet the above criteria.

Job Location : Cochin, Kerala
Job Types: Full-time, Permanent

*Salary: Up to ₹480,000.00 per year
*
*Schedule:
*
Monday to Friday
Weekend availability

Supplemental pay types: Performance bonus