Senior User Experience Designer

Start-up like mentality with vision much larger than current offering, so a lot of great product work going on! And you will have the opportunity to impact patients and healthcare providers in large capacity across the nation. This would be an amazing opportunity for you if you are looking for a role that will provide professional growth and new challenges yet balanced with great culture and quality of life.

Top Reasons to Work with Us

• We are raising the bar and the industry standard how to simplify and communicate in the healthcare industry!
• We are growing at an incredible rate and showing no sign of slowing down
• Be an integral part of a company with a great culture, and incredible team of professionals

What You Will Be Doing

You will be joining a talented team of Physicians, technologists, and professionals whose top priority is making the way healthcare providers connect in the quickest, most efficient ways possible. Engaging often with the CEO, Dr. Blackstone, you will be overseeing the design and user experience of our software and our design system.

The Senior User Experience (UX) Designer functions as a strong individual contributor while providing leadership for the UX department in growth, mentoring and excellence by promoting collaboration in the department, creating a positive environment, embodying the business/product values and assisting in the achievement of product goals. As a senior team member, this individual is involved in the full life-cycle of design and will be a leader on a team of product and UX professionals focused on connecting healthcare providers to reduce waste and improve efficiencies.

Reporting to the VP of Product Management (currently, the CEO), the Senior User Experience Designer is highly engaged in UX department activities and develops individual as well as team development goals and plans.

Less experienced UX designers are welcome to apply. Salary will be commensurate to experience and skill.

• Systematically create and maintain the company’s universal, component-level, design system and ensure all designs adhere to it
• Define and develop highly usable, responsive user interfaces and designs for web and mobile applications
• Develop effective artifacts to systematically approach the most effective design which includes: journey maps, storyboards, information flows, information architecture, wireframes, high-fidelity mockups, and interactive prototypes to effectively conceptualize and communicate design strategies and detail interaction behaviors
• Define, develop and review usability requirements
• Interpret business needs and requirements into effective UI parameters
• Effectively and efficiently manage project milestones, deadlines and schedules for assigned projects; keeps the team up-to-date with progress and decisions from concept through project execution.
• Support product managers in making clear decisions that promote well-defined, timely, usable releases.
• Design, plan and conduct stakeholder research activities such as contextual inquiries, persona research, customer interviews and usability testing for various products.
• Analyzes and documents research findings for projects; communicates results and recommendations to product and management teams.
• Facilitate product roadmap and PLG strategy to meet OKRs
• Provide thought leadership in architecting short- and long-term visions for the overall product experience
• Effectively work cross-functionally with user experience designers, product owners, product managers and development teams to align design with the overall product requirements and strategy.
• Performs other related duties as assigned and modified at manager’s discretion.
• Communicates and collaborates with senior stakeholders from across the company, maintaining a trusted relationship with Engineering, UX, Marketing, Sales, Support and executive management.
• Mentors and help build out a UX team

What You NEED

• "Go-getter" attitude
• Exceptional work ethic
• Expert in principles and guidelines related to interaction design, information architecture, visual/graphic design and usability
• Mastery of design tools, especially Figma
• Detail oriented (i.e. ensuring all use cases are treated, design consistency)
• Proficiency with solving analytical problems and solutioning out edge cases
• Judiciously manage designs for multiple projects simultaneously
• Strong project management skills with systematic approach
• Strong knowledge of various user research methods
• Working knowledge of HTML, CSS and JavaScript
• Skillful in setting priorities and organizing workload proficiently and productively
• Effectively function with limited direct supervision
• Effectively multi-task in a fast-paced, ever-changing environment
• Strong understanding of computer hardware, software and information technology
• Strong interpersonal skills and excellent customer service skills
• Strong communication skills, with effective written and verbal interaction abilities

Experience

• 3+ yrs experience as a UX Designer with focus on web and mobile application design
• Minimum of a Bachelor’s degree in Human-Computer Interaction, Graphic Design, Interaction Design, Visual Communication, Computer Science, Human Factors, Industrial Engineering or a related field OR a Master's degree in Business Administration, Marketing, Economics, Design, Engineering, OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required
• Direct experience working at a software product company as a member of agile teams, building, iterating and launching great software products
• Experience designing reusable UX components or libraries
• Mastery of standard interactions design tools and processes, with a minimum of 3 years’ work experience with various modeling, design and prototyping tools such as Adobe Creative Suite, Figma, Sketch, InVision or similar tools required
• Experience planning and executing effective customer research, solo, or in partnership with a UX Researcher
• Demonstrated ability to influence and lead projects from concept to delivery and ongoing improvement

*NICE to have *

• UX Design certification
• Work experience in the Healthcare Industry
• Experience/knowledge of healthcare software