Director of Account Management

At Astranis, customer relationships are among our top priorities. We’re looking for an experienced and driven account manager to stand up our customer account team and lead the organization to provide industry leading service to our growing base of global customers. Apply today and help us build meaningful, long-lasting relationships that take our business to new heights.

Objectives of this role:

• Serve as the main point of contact in all matters related to existing customer needs
• Stand up the world-class organization that provides ongoing support to our customer base
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to customers

Responsibilities:

• Handle inquiries and requests from customers and address their evolving needs
• Stay on top of accounts, making sure they receive services that are within their budget and meet their requirements
• Meet regularly with other team members to discuss progress and find new ways to improve business relations
• Generate progress reports for clients and senior leaders within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales and engineering teams regularly

Required skills and qualifications:

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback in an account management and/or sales role
• Proficiency with common customer success and customer relationship management software, such as HubSpot or Salesforce
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail