Account Manager

• Manage accounts of all sizes by representing Ivy externally with clients and internally by working with direct reports and supporting positions
• Develop a thorough understanding of the clients’ position in the solar market, points of difference and competitive landscape
• Manage client input and feedback for all projects with detailed direction and timelines
• Manage day-to-day client communication and ongoing relationships as it relates to current, new and upcoming projects
• As necessary, visit clients, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities

• Clearly communicating project implementation requirements, roles, and responsibilities of all project stakeholders.

• Strategizing with the client on community engagement best practice and enrollment plan for getting solar subscribers.

• Supporting the enrollment process by serving as a resource for questions, guidance, and occasionally representing Ivy at community or enrollment event

• Ensuring all milestones and deliverables are met with accuracy and client satisfaction according to planned schedule starting with a kick off meeting all the way through the lifecycle of the project going live

• 3rd party utility company form processing & correspondence.

• Receiving customer data and managing import of information with accuracy

• Consulting with customers during the product implementation phase on key variables that need to be determined.

• Ensure details on utility forms are completed with best practice and submitted/received by the utility company.

• Working through project blockers that may arise during the implementation process.

• Providing weekly project status updates to stakeholders

This job description reflects the current assignment of essential functions and is not meant to be all-inclusive. Duties and responsibilities may be assigned or reassigned to this job at any time.

Requirements

• 2+ years experience working with Microsoft Office or Google Suite, diagraming tools, and project management task platforms.

• Proven ability to consistently and positively contribute in a fast-paced environment

• Ability to effectively communicate with client leaders of all levels (C-level down to entry-level support roles)

• Great customer communication skills via email, video call, and in person coordination

• Ability to work independently and manage personal and team member time, keeping deliverables and deadlines top of mind

• Creative thinking and problem-solving aptitude

• Ability to build rapport and collaborate with others within the company and externally

• Understanding of consumer behaviors and solar industry trends

Education and Experience:

• Bachelor’s degree in sales, communications, or related field
• Experience with project management, account management, or property management (2+ years)
• Sales or customer facing experience (2+ years)
• Google Suite, Microsoft Office (2+ year)

Ability to commute/relocate:

• San Diego, CA 92101
• Reliably commute or planning to relocate before starting work (Required)

Benefits

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Referral program

Company Holidays