(Junior) IT Support Manager (f/m/x)

ELEMENT Insurance AG is a product factory for insurance and a leader in insurance digitalisation. We supply our partners from various industries – both from an insurer, as well as a non-insurer background – with in-house underwritten insurance products, which they market under their own brand. Our modular insurance platform enables us to tailor-fit and supply these non-life insurance products at record speed.

Our diverse team with over 30 nationalities combines the expertise of the worlds of insurance and technology. At ELEMENT, we live an agile and empowering company culture to work on ‘the insurance of tomorrow’.

ELEMENT is looking for a (Junior) IT Support Manager (f/m/x) to assist in all IT functions of the company playing a crucial role in setting up and expanding the IT management landscape while being part of a great team with a cooperative culture that value your enthusiasm!

What Will Keep You Challenged?

Supporting company-wide IT coordination and end-user support.
Assisting with device management.
Collaborating with senior IT specialists to solve complex IT issues.
Participating in the preparation, organization and control of internal IT projects.
Helping to review the needs for IT solutions.

What Will Make You Succeed?

You hold a Bachelor’s or Master’s degree in economics, computer sciences or mathematics.
At least 2 years of experience in helpdesk/end-user support.
Very good skills in support and troubleshooting Windows 10 Devices and MacOS.
Very good skills in system scripting (PowerShell, Terminal Scripts) are essential for the job position.
Very good skills in patch management and endpoint security hardening.
Very good experience in Microsoft products and Apple products, JIRA, and Confluence.
Good Networking Skills (TCP/IP, DNS, Routing, VPN).
Great analytical and communications skills, driven to learn and an excellent team player.
Business level fluency in English and good German communication skills.

Bonus Points For:

Experience with Information Security solutions and vendor management.
The ability to troubleshoot and repair small hardware issues is a strong plus.
Experience working with Linux.

Why ELEMENT

The opportunity to be part of a driven and diverse team that is creating a measurable impact on the future of insurance.
An open and welcoming company culture, empowering you to freely grown and develop.
We openly share our knowledge – we are a mix of insurance experts, technology specialists and experienced entrepreneurs.
We have a dedicated onboarding process, enabling you to quickly thrive at ELEMENT.
A direct influence on our company and our products – we value your ideas and your input.
Plenty of perks including a benefits package, choice of computer, drinks and snacks, language classes, company-wide networking events and outings.

*Research shows that men apply to jobs when they meet an average of 60% of the criteria. Meanwhile, women and other diverse groups often only apply if they check every box. So if you might have what it takes, but don't quite meet every single point on the job description, we invite you to get in touch either way and let's discover together if you could be a great fit.
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We look forward to hearing from you!