Product Manager/ Director

*We’re hiring our first Product Manager/ Director, who will report into the CEO and take broad ownership of a fast-growing product suite that is changing the moving industry.
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Who We Are
Founded in Summer 2021, Chariot is a vertical SaaS company building modern software that simplifies the work of running a successful moving company.

Moving is a universal, stressful, and expensive experience. ~35M Americans (~10% of the country) move every year, in addition to the many moving services needed by businesses, government organizations, and military members. As a result, there’s a massive economy built around moving, with a fragmented ~$30B industry of moving companies at the center.

Running a successful moving company is complex and hard work, especially without the right tools. Yet in an age where modern software has revolutionized how we work, most moving companies are stuck managing their business with a disconnected mix of calendar tools, spreadsheets, paperwork, and out-dated moving CRMs. The result for movers is higher stress, lower profits, and limited industry innovation.

Chariot is finally giving moving companies modern software that simplifies their workload in a single solution. Our founding team has spent years working at Google, Flatiron Health, Cedar, Bain & Company, Bridgewater, ASAPP, and Teachable building modern technology for startups and fortune 500 companies. We’re backed by venture capital investors and co-founders of billion dollar companies, and are advised by moving company operators from across the country. Our initial software is live with happy paying customers – it’s time to scale!

What You’ll Do

• Define our product roadmap, working closely with our customers, founders, engineers, and sales team to define key priorities and requirements
• Manage development sprints, working with the CTO to groom our backlog, prioritize tickets, and unblock team members
• Conduct product research with advisors and customers (in collaboration with designers) to understand pain points and scope feature requirements and UX
• Communicate regularly with customers / users to understand their experience and share updates about upcoming features
• Help respond to customer support tickets and feature requests
• Identify and measure key product/ customer metrics
• Identify and implement improvements to our agile development and customer success processes and tools.
• Occasionally (~5-10%) travel to customers and conferences for learning and onboarding

Who You Are

• You’re a PM with 2+ years of experience, excited to take on a challenge
• You have opinions about effective product management processes and tools
• You’re a strong verbal and written communicator
• You’re empathetic and curious about people, problems, and solutions
• You’re action oriented and resourceful; You don’t need hand-holding to make an impact
• You’re excited to be part of building a great company culture from the ground up

Qualifications & Skills

• 2+ years of experience PM-ing for a software product with a track record of happy customers and team members
• You don’t have to be a designer or Figma wizard, but you should be comfortable white-boarding and discussion high level wireframes and working with designers
• Experience making and implementing product decisions from scoping, development, launch, and beyond
• Experience collaborating with engineers and designers
• Ability to independently manage discussions/ meetings with external stakeholders
• Ability to understand customer needs and communicate them to technical and non-technical stakeholders
• Bonus points:
  • Experience in a startup environment
  • Experience with B2B products
  • Technical background (CS degree, etc.)
  • UX/ UI design experience/ skills

*Compensation *

• Salary: $120-160K

• Equity: 0.1-0.3%

• Benefits & Perks

• Unlimited vacation

• Competitive salary and significant equity

• Medical, dental, and vision insurance with comprehensive benefits

• 401(K)

• Free in-office lunch every day

[email protected]