Operations Lead

About the Company
Auditive’s mission is to automate, simplify and build confidence in vendor security audits. Given the explosion of SaaS applications and rise of hacks due to third-party software, vendor audits are more critical than ever. Unfortunately, the process today is inefficient and broken. Clients are sending their vendors a security questionnaire to fill in, usually in the form of a spreadsheet; data entry is manual, the process is repetitive and collaboration is difficult. In addition, it is only providing a single snapshot in time. Auditive tackles these problems and aims to be the ubiquitous platform empowering enterprise software companies to finish vendor security audits 10x faster and never repeat them.

About the Operations Lead role
We are looking for an experienced Operations Lead to drive Auditive's internal operations processes in partnership with our data science driven automated solution. Your duties will include ensuring high quality output from the Auditive product, in addition to leading Customer Success efforts. You will be the face of Auditive with the company's clients, and drive efforts to ensure best in class service. You will use your operations expertise to continually improve business processes. You will work closely with our technology team to prioritize and implement automation solutions, and influence the direction of the product.

You will be joining a fast growing early stage startup, with lots of runway and opportunities for growth.

Responsibilities include

• Reviewing and maintaining quality of automation and service to our clients
• Defining and improving the operational process including identifying opportunities to reduce the manual workload and scale. This includes working closely with engineering to define and improve the process
• Identifying hiring needs and driving hiring as we grow / scale
• Acting in a Customer Success capacity including partnering with customers, providing best in class service and gathering feedback to influence product direction
• Developing and tracking success metrics
• Partnering with cybersecurity experts

Requirements include

• 5+ years operations experience
• Analytical skills to define and measure key success metrics
• Critical thinking and experience implementing operational processes
• Bonus:
  • Good knowledge of data visualization techniques and tools
  • Familiarity with SQL
  • Experience working closely with product and engineering teams

Company values and benefits

• Fast moving, highly collaborative and motivated team environment
  • We believe in moving fast, trusting and holding each other accountable, taking pride in our work and celebrating the wins
• Medical, dental, vision and other benefits offered.