About the job
Our ideal candidate is a skilled communicator who can listen and translate information into written deliverables. If you have experience creating compelling narratives, key messages, and tools (e.g., articles, blog posts, talking points, presentations) that promote knowledge sharing and inspire action, we encourage you to apply.
You will be responsible for utilizing the knowledge and expertise of our team and researching data to create digestible, readable, and effective communication deliverables that convey technical health and human services information. We also need someone who can break down the objectives of SMARTSOLUTION’s mission and highlight the benefits of our solutions in dynamic and engaging content, even when covering technical or complicated policies.
Key Responsibilities #1 (40%) – Content Creation
Develop written deliverables and key communication tools in line with SMARTSOLUTION’s mission and goals;
Create compelling content that translates technical health and human services policy, research, and data into digestible, readable, user-friendly information;
Comprehend and synthesize complex information in a way that is understandable and relatable for the target audience;
Support delivery of developed content through appropriate channels including email, web, presentations etc.
Key Responsibilities #2: (30%) – Communicating with Stakeholders for Optimal Impact
Develop and provide effective ways of communicating with members, partners, funders, grantees, business and community leaders, media, policymakers, influencers, employees, and the general public;
Develop key talking points and other tools appropriate for content and target audience;
Support strategies and tactics for engaging with partners and media to promote and further SMARTSOLUTION’s goals and objectives.
Key Responsibilities #3: (20%) – Editing Written and Visual Communication
Support copyediting for the department. Review and revise content including articles, emails, newsletters, etc. for accuracy and quality, including spelling, grammar, punctuation, and syntax;
Ensure correct tone, voice, clarity, flow, and structure of content as well as brand standards;
Work with graphic designers to create diagrams, charts, and other visual aids to assist readers in understanding policies and processes;
Write content for social media platforms.
Key Responsibilities #4: (10%) Strategy and Analytics
Collaborate to design, plan, and implement strategic communication plans and campaigns;
Use analytics and other tools to track and optimize communication tools and tactics.
Key Qualifications:
Excellent research, verbal and written communication skills.
Meticulous attention to detail and excellent proofreader.
Excellent organizational and interpersonal skills.
Ability to present complex data in clear and concise text.
Ability to learn quickly, makes sound judgements and work independently in a remote setting.
Great time management skills.
Demonstrated ability to decipher and distill information and convey it in a compelling, concise and reader-friendly way.
Ability to communicate in an engaging, passionate style even when writing about complicated policies or analysis.
Ability to stay organized, juggle multiple priorities, and complete tasks accurately.
Demonstrated ability to take initiative and follow-through.
Proficient with Microsoft Office Suite or related software.
Health and human services experience preferred but not required.
This employer participates in E-Verify for employment verification.
The SMARTSOLUTION (SMS) is a bipartisan national membership association representing state and local health and human services agencies and the subject matter experts that help execute their mission to improve outcomes for people nationwide. APHSA’s dedication to promoting diversity, racial equity, multiculturalism, and inclusion is clearly reflected in how we work and support our members. It is more than a commitment—it is the foundation of how we do what we do. We strive to create a workplace that reflects the communities we serve and recognize that building well-being starts with creating a space where our employees are comfortable bringing their authentic, unique selves to work.
Building on our long-standing relationships with health and human services leaders, we focus on generating pragmatic solutions that advance the well-being of individuals, families, and communities.
Additional Application Instructions
Instructions: We’ve found that it’s helpful to look at actual work samples to get a sense of people’s writing style. Please share a work product to give us a sense of your work. We’ll keep anything that you share with us confidential. Please feel free to remove names or other details you’re not comfortable sharing. Please submit a resume and upload a cover letter and writing sample.
