IT Helpdesk Specialist

Company Overview

Farmers Business Network®* (*FBN®) is on a mission to power the prosperity of family farmers and rural communities around the world, transforming how the world farms with an integrated, technology-enabled agricultural platform.

We offer high ROI farm inputs, fintech and sustainability products and services powered by network data, and farm-tested insights from our global farmer community. Our platform helps FBN® members make confident decisions to ensure the economic viability of their farms, while also empowering them to be a part of the solution as the global community confronts its most pressing issues: providing food security for a growing population, transitioning to more sustainable agriculture, and responding to climate change.

We are a dynamic, innovative, and mission-driven AgTech company that offers competitive compensation and benefits as well as boundless career mobility. We are backed by top investors, including Fidelity, ADM, Google Ventures, Kleiner Perkins, DBL Partners, T Rowe Price and Temasek. We have been featured in these articles by the Wall Street Journal and Forbes, and were also named "One of the 50 Most Innovative Companies in the World" by Fast Company Magazine.

JOB OVERVIEW

HelpDesk Specialists remove roadblocks and meet needs by acting as technology advisors and assistants from day one of the employee lifecycle. Primarily, each Support Specialist looks after employee and system needs by working assigned and cued tickets within our Service Desk platform. Additionally they provide support and maintenance for a majority of the information technology equipment and softwares across the entirety of the FBN enterprise ensuring optimal IT functions on a day to day basis.

We are looking for a self-motivated individual who is geared for a dynamic and high-growth opportunity with our growing IT organization.

A day in the life of an IT Help Desk Specialist includes many opportunities to provide excellent customer service and support in a responsive, respectful manner to end users on a variety of computer and telecommunications issues.

A successful candidate will have good attention to detail, troubleshooting skills, the ability to learn new technologies quickly, and the ability to work on their own as well as within a small team. Candidates should demonstrate willingness to go the extra mile for the team's success.

This position is an excellent opportunity for a technology professional looking to be at the heart of a fast growing company.

RESPONSIBILITIES

• Prepares and configures computing devices for new and existing employees.
• Installs, configures and maintains approved software on computing devices.
• Participates in onboarding new employees; instructs users in the use of equipment, and software.
• Troubleshoots, resolves or escalates hardware and software problems proactively or as identified by users.
• Identifies and resolves system security issues to include antivirus, spyware & system software updates.
• Supports and administers a portion of the IT systems and software in the following categories: productivity, telephony, mobile device management, and specialized applications
• Provides support for audio-visual equipment within the office locations.
• Uses strong interviewing and active-listening skills to understand and solve stakeholder pain
• Up to 25% travel can be expected at times.
• Other duties as assigned by FBN IT leadership.

SKILLS AND EXPERIENCE

• Associates in Computer Science, Information Systems, or other related field preferred or equivalent work-related experience. Years of experience may substitute for a degree.
• 2+ years experience in information technology preferably in Helpdesk Support or System Administration roles
• Experience in a multiple OS environment - Mac, Windows, and Chrome OS.
• 2+ Years experience supporting Google Apps/Gmail, Microsoft 365, Microsoft Azure AD/Intune
• Experience using common command line tools and syntax including BASH, ZSH, or PowerShell.
• Functional knowledge of TCP/IP Networking principles.

*The following represents FBN's reasonable estimate of the US national average base salary range of possible compensation for this role based on market data and placement of internal employees: $60,000 - $70,000. *

This salary range may vary based on geography and variations in cost of labor. Beyond the above or adjusted to market salary range, FBN also offers all full-time employees competitive equity compensation, health and wellness benefits, and various perks.

FBN is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. FBN considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. ******We participate in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program here.****** FBN is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please email fill out this form.