DevOps Engineer

Blue Shield of California’s mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that truly serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our comprehensive approach to diversity, equity, and inclusion combines a focus on our people, processes, and systems with a deep commitment to promoting social justice and health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Great Place to Work, best place to work for LGBTQ equality, leading disability employer, one of the best companies for women to advance, Bay Area’s top companies in volunteering & giving, and one of the world’s most ethical companies. Here at Blue Shield of California, we are striving to make a positive change across our industry and the communities we live in – join us!

Your Role

The Application Management team is responsible for engineering, operations, and maintenance of Blue Shield’s application infrastructure hosting mission-critical and business-essential enterprise applications and associated components. The DevOps Engineer, Senior will report to the Senior Manager. In this role you will assure increasingly reliable and efficient management of application infrastructure and the related business applications. Operational duties include writing and maintaining infrastructure code to assist with daily maintenance and monitoring to assure application infrastructure availability, performance, and capacity; responding to and resolving incidents; engineering and implementation of applications, middleware, and/or operating system changes; and maintaining associated standards and operational procedure documentation.

Your Work

In this role, you will:
• Focus on optimizing core business environments availability and performance
• Provide engineering input on design and build specifications of proposed new application infrastructure
• Develop and maintain written procedures, engineering drawings and other technical documentation for accuracy of operational capabilities and knowledge across the team
• Ensure system maintenance activities are routinely executed to remain compliant with standards, infrastructure currency policies and to prevent system problems
• Coordinate and perform lifecycle and preventative maintenance of application infrastructure and related components including administrative tools
• Design and develop automation capabilities to reduce or eliminate manual tasks related to service delivery, operations, and maintenance
• Communicate with engineers and managers within and outside the infrastructure services organization, with the ability to educate others on complex disciplines
• Ensure system incidents and problems are properly identified and effectively resolved in accordance with policy and service-level agreements.
• Work independently with limited supervision
• Participate in rotational 24x7 on-call schedule

Your Knowledge and Experience

• Requires a bachelor's degree in computer science, information technology, management information systems, or related field (or equivalent experience)
• Requires at least 5 years of relevant experience
• Requires experience in automating builds, deployments, and configuration of environments using various scripting languages and orchestration technologies; PowerShell, ANT, Jython, Python, InstallShield, SCCM, etc.
• Requires excellent interpersonal, verbal, organization, and documentation skills
• Requires application support experience on Microsoft Windows and basic knowledge of Linux server platform
• Desired experience using automated configuration management tools and processes (i.e., Puppet, Ansible, Chef)
• Desired working knowledge of infrastructure management tools, i.e., VMWare vSphere, Citrix, Splunk, AppDynamics

Our Values

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short
• Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals