Customer Success / Support

Responsibilities:

Answer support phone calls, chat messages, and email tickets.
Assisting in order processing and changes as and when needed.
Should be able to handle multiple tasks.
Make sure each customer is happy before and after their purchase.
Guide consumers to make the right choices.
Regularly identify areas of improvement in customer education based on communication with customers and participate in writing excellent help documentation.
Work with operations team to report customer feedback and help regularly update the on-ground processes and product quality.

Requirements:

Experience in a customer support role preferred from a captive unit.
Fluent in English (Verbal & Written).
Must have customer calling (Outbound / Inbound) experience.
Good knowledge on Excel, should be able to work on different files.
1 to 4 years of experience.
Preference female candidate.