Customer Experience Executive / Manager

This is a unique opportunity to work with a high growth direct-to-consumer (D2C) company in the food and beverage space - to join our core team and help shape our brand.

As a Customer Experience Executive, you own and contribute to messaging across all stages of the customer lifecycle. From new users to repeat users — you will help resolve customer issues, move metrics and deliver happiness.

Responsibilities:

• Work well under pressure to deliver a WOW experience for our customers through email, chat and phone support
• Harness our knowledge base to inform solutions that balance customer needs with business goals
• Liaison with various teams, including operations and logistics to resolve customer issues within deadlines
• Champion the Country Bean brand voice and tone throughout all channels
• Increase automation, implementing best practices at scale, and driving satisfaction, retention, and cross-sell/upsell

Requirements:

• 0-5 years of work experience
• Bachelor's degree
• Excellent written and oral communication skills
• Fluent in English and Hindi
• Deadline-driven with strong time management skills
• Strong attention to detail with organization skills