Technical Writer

About Us

Zenput was founded in 2012 with offices in San Francisco, CA (our HQ), Atlanta, GA and Guadalajara, Mexico. Top restaurant, retail, and other multi-unit operators like Dominos, Chipotle, KFC, Five Guys, and 7-Eleven use Zenput to elevate team execution across all of their locations. Today we have customers who are collectively overseeing 50,000 locations across 40+ countries using our cloud-based platform to make their operations more agile and their employees more productive.

At Zenput, you will own the content for our Food Safety and Operational Excellence product. Specifically, the API documentation and UI copy. As the first Technical Writer on the team, you will have the opportunity to create processes and documentation that will help scale the product and its technical writing discipline. You will be based in our new and rapidly growing office in Guadalajara, MX helping us scale our strong value-based culture.

At Zenput, being a Technical Writer means:
Planning, creating and maintaining educational content as an integral part of the product or user experience. The content can often be documentation, UI copy, sample code, videos, or other educational material.
Editing, clarifying, and proofreading documents written by others and coaching non-writers to improve their writing skills.
Being part of cross-functional teams with members from Product, Design, Engineering, Marketing, Customer Success, Support, and Sales where each team has clear OKRs that they are responsible for.

What you’ll do

• Plan, create, and maintain internal and external documentation for Zenput’s Food Safety and Operational Excellence solution.
• Work closely with Product, Design, and Engineering to ensure the quality and accuracy of the content you create and develop.
• Manage complex documentation projects from start to finish.
• Supplement developer documentation with relevant sample code.
• Analyze existing content to identify opportunities for improvement.
• Drive the technical writing practice at Zenput by creating and implementing processes and documentation.
• Drive successful product adoption through communications and documentation.

What we are looking for

• 2+ years experience in writing, technical documentation, and/or developer outreach for a developer audience or equivalent experience.
• Native-level written English and Spanish grammar and language skills.
• Hands-on experience writing documentation for developers.
• Hands-on experience documenting REST APIs, JSON, XML.
• Experience writing in Markdown.
• Hands-on experience with version control (such as Git or Subversion.)
• Ability to read and understand source code written in Python and/or JavaScript.
• Ability to manage competing priorities in a constantly changing environment.

What you’ll get

• Great mission-driven team members from diverse backgrounds with a strong company culture
• Competitive pay
• Savings fund
• Food vouchers
• 30 days Christmas bonus
• Medical insurance
• Paid company holidays
• 12 vacation days
• Ownership through stock options
• Yearly team off-sites
• Work in an open environment on solutions that are reshaping the way businesses operate
• Fun-team events and a casual work environment

Zenput is how top operators elevate team execution in every store. Restaurant, retail, and other multi-unit operators such as Chipotle, Domino's, and 7-Eleven use the platform to automate how operating procedures and key initiatives are rolled-out and enforced. Supporting 40,000 locations in over 35 countries, Zenput makes every field and store employee more productive and better equipped to do their jobs well.

Zenput provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.