Yellow Tokens careers

At Yellow Tokens, our mission is to make the voice of the customer truly heard inside companies. In today’s world, customers continuously share their experiences across social media, review platforms, and e-commerce sites — yet most of this valuable feedback remains fragmented, underutilized, or ignored. As a result, businesses miss opportunities to improve customer satisfaction, build loyalty, and outperform competitors.

Yellow Tokens solves this problem by consolidating public customer feedback from multiple digital channels — including social media, Google, TripAdvisor, Amazon, and YouTube — into a single platform. But we don’t stop at monitoring or analytics. Our SaaS transforms feedback into practical actions: weekly and monthly action plans, SWOT analyses, competitor benchmarking, and dashboards for CSAT and NPS. This “from feedback to action” approach closes the loop between listening and execution, ensuring that insights turn into measurable business improvements.

The platform is self-service, multilingual (English, Portuguese, and Spanish), and designed for mid-sized B2C companies across industries such as retail, telecom, healthcare, hospitality, and financial services. Companies can also benchmark against competitors, identify customer pain points, and capture dissatisfied customers in their market.

What sets Yellow Tokens apart is its focus on strategic outcomes rather than just data visualization. While traditional social listening tools provide endless charts, Yellow Tokens delivers clear next steps — empowering decision-makers in marketing, customer experience, operations, and product teams to act quickly and effectively.

We believe that when the customer’s voice leads to action, companies don’t just improve satisfaction scores — they build stronger relationships, gain competitive advantage, and achieve sustainable growth.