Jobs at Wellabe

• Define and own the enterprise data platform strategy, ensuring scalability, performance, and cloud optimization.
• Oversee data modernization efforts, including migration from legacy Azure SQL Server to Azure Databricks Lakehouse.

• Design AI and Automation Solution Patterns

Develop reusable AI and automation solution patterns that translate business use cases into practical conceptual, logical, and technical designs.
Define repeatable design approaches, documentation standards, testing expectations, support considerations, and measurement practices that can be adopted across business and technology teams.
Partner with enterprise architecture to ensure solution patterns align with enterprise standards, integration principles, security expectations, and cloud architecture direction.

• Build AI and Automation Solutions

Build, configure, test, and refine AI and automation solutions using approved platforms, patterns, workflows, agents, prompts, connectors, integrations, and reusable components.
Develop prototypes, pilots, proofs of value, and early production implementations with the AI & Automation Solution Architect, ensuring solutions are usable, secure, scalable, supportable, and aligned with approved designs.

• Develop, maintain, test, debug, and document software applications and enhancements that support customer-facing digital products and business needs.
• Support the product lifecycle by monitoring performance, resolving defects, implementing enhancements, and contributing to code reviews in accordance with team standards and best practices.

• Build a product strategy & roadmap:

Define and track KPIs including containment rate, first contact resolution, escalation rates, customer effort, and cost to serve.
Treat AI as an operational service channel with continuous improvement accountability.
Build and maintain a multi-year roadmap for AI enabled service automation.
Prioritize automation opportunities based on call volume, complexity, experience impact, and risk.
Focus on high impact use cases such as benefits, eligibility, claims status, payments, ID cards, and provider inquiries.

• Develop cost-effective solutions and enhancements for existing and new software applications, programs, and processes by analyzing information, investigating problem areas, and implementing solutions.
• Support the product lifecycle by coding, testing, debugging, documenting, participating in code...

• Application Development and Delivery

Develop cost-effective solutions and modifications on existing or new moderately complex software applications, programs, and processes by analyzing information, investigating problem areas, and implementing solutions.
Support the product lifecycle by performing tasks such as monitoring and reviewing system performance by coding, testing, debugging, documenting, contributing on more complex code reviews, and implementing moderately complex software applications or change management programs according to department standards.
Assist in the DevOps process by helping on moderate to complex designs, prototypes, and other methodologies including the development and implementation of test plans and program specifications.
May lead or assist in leading the execution of designs, prototypes, and other methodologies including the development and implementation of test plans and program specifications.
May assist in the development of architecture systems and applications Use a test environment and test cases to design, prototype, and correct systems
Identify and analyze user requirements and technical debt to perform installations, upgrades, maintenance, and customizations on system software to maintain operational efficiency, improve existing computer system capabilities to automate business processing, and provide system software functionality using vendor provided and general-purpose software tools.

• + Customer Engagement Analytics

Develop predictive and prescriptive models to optimize customer journeys, retention, and lifetime value.
Apply NLP, sentiment analysis, and behavioral modeling to understand customer feedback and interactions.
Design metrics and dashboards to measure engagement and innovation impact.
Innovation & AI Solutions
Lead the development of GenAI, machine learning, and recommendation systems for personalized customer experiences.
Prototype and deploy algorithms for real-time personalization, conversational assistants, and engagement scoring.
Explore emerging technologies (LLMs, agentic AI) to enhance customer experience.
Data Strategy & Governance
Define and implement data strategies for structured and unstructured customer data.
Ensure compliance with data privacy and ethical AI standards with our enterprise data teams.
Cross-Functional Collaboration
Partner with communication, and engineering teams to integrate models into production systems.
Translate complex analytics into clear business recommendations for senior leadership.
Thought Leadership
Mentor data scientists and associates.
Drive best practices in experimentation, model validation, and performance monitoring.

• Strengthens Wellabe’s brand and visual identity by designing original, high-impact print and digital marketing materials including web and social media graphics, brochures, flyers, presentations, advertisements, direct mail, signage, email templates, and newsletters.
• Collaborates cross-functionally and within the Brand and Communications team to align visual an...

• Develop basic reports to identify trends, variances and key performance indicators to help users make data-driven decisions
• Support the improvement of existing reports and documentation.

• Proficiency in Business Intelligence tools (e.g. Power Bi, Tableau, Qlikview).
• Strong SQL skills for querying and manipulating large data sets.

• Data Architecture: Develop and implement scalable data models and pipelines tailored for insurance data, leveraging Databricks Lakehouse architecture to enable real-time processing, advanced analytics, and seamless integration of diverse data sources.
• Optimizing System Performance: Continuously identify and resolve bottlenecks in data processin...