Serve as the first point of contact for end-user incidents and service requests received by phone, email, chat, monitoring tools, or the ticketing system
Create, categorize, prioritize, and assign tickets accurately based on documented severity levels and service-level requirements
We are seeking a skilled Systems Administrator to support a diverse client environment in a Managed Services Provider (MSP) setting. This role is responsible for maintaining, securing, and optimizing client infrastructure across servers, networks, and onsite data center environments, wh...
