Tacey careers

Tacey is an AI Order Agent and Operations Toolkit for Shopify. Every order checked the moment it is placed. Every problem resolved before your warehouse sees it. And a full suite of operations tools built around the same principle: merchants should not be doing manually what software can do better.

Tacey is built and operated by ONDUTYOPS LLC, an independent software company focused entirely on post-checkout operations for Shopify merchants. We are not a venture-funded startup chasing enterprise contracts. We are a focused team building precision tools for merchants who ship thousands of orders and cannot afford operational gaps.

Post-checkout is the most neglected layer in ecommerce. A customer clicks Pay. The order lands in Shopify. And from that moment until the warehouse picks it, almost nothing intelligent happens. Addresses pass through unvalidated. Fraud signals go unread. Duplicate orders enter the fulfillment queue alongside clean ones. Most merchants find out something went wrong when a package comes back, a dispute lands, or a customer emails support.

Tacey closes that gap. Every order is intercepted the moment Shopify receives it. The AI reads it, makes a decision, and acts. PASS. AUTO-RESOLVE. FLAG. Three decisions. No grey areas. Before anyone on your team has touched the order.

AI Order Agent + Operations Toolkit. One install.
The order agent is the core. The Toolkit is everything that runs around it. Together they replace the stack of disconnected apps most merchants are managing right now.