Superchat
Powerful messaging tool, built for small businesses to help to grow51-200 EmployeesActively Hiring
- Top 10% of respondersSuperchat is in the top 10% of companies in terms of response time to applications
- Responds within a few daysBased on past data, Superchat usually responds to incoming applications within a few days
- Growth StageExpanding market presence
Jobs at Superchat
• Beautiful office in the heart of Berlin (Hackescher Markt) • Free snacks, beverages, catered meals and happy hour events • An inclusive and exciting start-up environment culture that offers accelerated career and personal growth • Competitive salary based on experience
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Accepted Remote Location
Type
Other Engineering
Data Engineer (m/f/d)
NewPosted 1 day ago
Data Engineer (m/f/d)
- Warehouse: AWS Redshift
- Ingestion: Airbyte, custom Python
Berlin
Sales
Founding Account Executive SMB | Dutch Market (m/f/d)
NewPosted 1 week ago
Founding Account Executive SMB | Dutch Market (m/f/d)
- You convince prospects to join a product demo and book the relevant appointments
- You present Superchat's capabilities convincingly and show customers how the product solves their specific challenges
Berlin
Operations
Customer Support Engineer (m/w/d)
NewPosted 2 weeks ago
Customer Support Engineer (m/w/d)
- Du übernimmst technisch komplexe Kundenfälle, bei denen unser reguläres Troubleshooting nicht ausreicht.
- Du analysierst Probleme strukturiert, sammelst den notwendigen technischen Kontext, reproduzierst Fehler und grenzt mögliche Ursachen ein.
Berlin
Sales
Customer Success Manager | Spanish and Italian Market (m/f/d)
NewPosted 2 weeks ago
Customer Success Manager | Spanish and Italian Market (m/f/d)
- You own the successful start of a large number of SMB and mid-market customers at Superchat - from the first conversations to productive use
- You plan and lead individual onboarding sessions so customers can use Superchat confidently and quickly, achieve real value, and solve challenges in a solution-oriented way
Berlin
Sales
Head of Partnerships (m/w/d)
NewPosted 3 weeks ago
Head of Partnerships (m/w/d)
- Du überführst unser bestehendes Partnergeschäft in ein strukturiertes Programm für Solution und Technology Partner
- Du definierst das Profil der Partner, die zu uns passen, baust den Bestand entlang dieses Profils aus und entwickelst bestehende Partner zu mehr gemeinsamen Abschlüssen und größerer Eigenständigkeit
In office • Berlin
Engineering
Tech Lead (m/f/d)
NewPosted 3 weeks ago
Tech Lead (m/f/d)
- Spend approximately 50% of your time contributing directly to architecture, development, code reviews, and important technical projects.
- Lead a team of 3-4 engineers and take responsibility for its effectiveness, technical quality, and delivery.
Berlin
Management
Head of Finance (m/f/d)
NewPosted 1 month ago
Head of Finance (m/f/d)
- You own and maintain our driver-based financial model documented, operable by others, and reconciled to actuals every month
- You own forecasting, budgeting, liquidity and runway planning, and the management of cash conversion
Berlin
Marketing
Paid Social | Content Marketing | Internship (m/w/d)
NewPosted 1 month ago
Paid Social | Content Marketing | Internship (m/w/d)
- Du arbeitest aktiv an der Konzeption und Umsetzung von globalen Online-Marketingmaßnahmen
- Du analysierst und bereitest Kampagnenergebnisse auf, um konkrete Handlungsempfehlungen zur Steigerung der Performance zu entwickeln
Berlin
Sales
Junior Customer Success Manager | Associate (m/w/d)
NewPosted 2 months ago
Junior Customer Success Manager | Associate (m/w/d)
- Du verantwortest den erfolgreichen Einstieg einer Vielzahl von SMB Kund:innen in Superchat - von den ersten Gesprächen bis zur produktiven Nutzung
- Du planst und leitest individuelle Onboarding-Sessions, damit Kund:innen Superchat schnell sicher anwenden, Mehrwert erzielen und Herausforderungen lösungsorientiert gemeistert werden
Berlin
Sales
Customer Success Manager | Onboarding and Experience (m/w/d)
NewPosted 2 months ago
Customer Success Manager | Onboarding and Experience (m/w/d)
- Du verantwortest den erfolgreichen Einstieg einer Vielzahl von SMB und Mid-Market Kund:innen in Superchat - von den ersten Gesprächen bis zur produktiven Nutzung
- Du planst und leitest individuelle Onboarding-Sessions, damit Kund:innen Superchat schnell sicher anwenden, Mehrwert erzielen und Herausforderungen lösungsorientiert gemeistert werden
In office • Berlin
€40k – €45k • No equityEngineering
Revenue Operations Engineer | AI & Automation (m/f/d)
NewPosted 2 months ago
Revenue Operations Engineer | AI & Automation (m/f/d)
- You identify and productionize high-leverage AI use cases across Sales, Customer Success, Marketing, and Finance, including LLM integrations, workflow design, evaluation, guardrails, and monitoring
- You design and build lightweight internal applications and interfaces that remove recurring manual work, improve decision-making, and are simple for teams to adopt
Berlin
Sales
Junior Account Executive SMB | DACH Market (m/w/d)
NewPosted 2 months ago
Junior Account Executive SMB | DACH Market (m/w/d)
- Du überzeugst Prospects davon, an einer Produktpräsentation teilzunehmen, und vereinbarst entsprechende Termine
- Du präsentierst die Fähigkeiten von Superchat überzeugend und zeigst Kund:innen, wie das Produkt ihre konkreten Herausforderungen löst
Berlin
Sales
(Senior) Account Executive SMB | DACH Market (m/w/d)
NewPosted 2 months ago
(Senior) Account Executive SMB | DACH Market (m/w/d)
- Du überzeugst Prospects davon, an einer Produktpräsentation teilzunehmen, und vereinbarst entsprechende Termine
- Du präsentierst die Fähigkeiten von Superchat überzeugend und zeigst Kund:innen, wie das Produkt ihre konkreten Herausforderungen löst
Onsite or remote • Berlin • Remote (Everywhere)
Product
Technical Product Owner | Integrations (m/f/d)
NewPosted 4 months ago
Technical Product Owner | Integrations (m/f/d)
- Own integrations, the public API, and webhooks end-to-end: strategy, spec, build, launch, measure
- Build the tools that turn our AI agents from clever responders into systems that close loops: agent to CRM, agent to appointment, agent to handover, agent to custom workflow
Berlin
Operations
Customer Support Manager (m/w/d)
NewPosted 7 months ago
Customer Support Manager (m/w/d)
- Du bist eine zentrale Ansprechperson für unsere Kund:innen im Live-Chat und hilfst ihnen dabei, Herausforderungen schnell und pragmatisch zu lösen. Deinen Tag startest du gemeinsam mit dem Team um 9:00 Uhr beim Daily Check-in, bevor du ab 10:00 Uhr die Betreuung unserer Kund:innen im Live-Chat übernimmst.
In office • Berlin
€35k – €42k • No equity