Jobs at Suncadia Resort

• Comprehensive Benefits: Health insurance, 401(k) with company match, flexible time off, employee dining room, resort discounts, wellness programs, and employee hotel stay program.
• Leadership Opportunity: Guide a dynamic team in an exciting and guest-focused role focused on service and hospitality

• Manage the daily operations and work schedules of the income audit, payroll, and general ledger teams
• Monitor daily operational and flash reports for accuracy and completeness

• Perform, assign, and/or verify completion of routine and emergency maintenance and the operation of the physical structure of the hotel, all mechanical systems and any other systems which affect the operation of the facility.
• Ensure the highest quality work standards are being performed by staff, in all tasks and assign...

• Enthusiastically welcome our guests into the restaurant.
• Share your knowledge and recommendations of the food & beverage menus to our guests.

• Serve as one of the first ambassadors guests encounter when discovering Black Desert Resort.
• Earn additional compensation through the Reservations Sales Incentive Program based on qualifying sales performance.

• Essential Functions

Warmly greet guests and engage in proactive, friendly communication while providing food and beverage service.
Take food and beverage orders and accurately enter them into the POS system.
Stock service stations with items such as ice, napkins, glassware, and straws.
Check on guests throughout service to ensure satisfaction and address any requests or concerns.
Refill beverages, clear plates, and reset tables quickly and neatly.
Ensure all food is prepared correctly and to guest satisfaction; promptly return any incorrect or improperly prepared items to the kitchen.
Follow all cash‑handling and bank operating procedures.
Present guest checks and process payments quickly and accurately.
Complete all side‑work duties as assigned on daily side‑work sheets.
Participate in pre‑shift meetings and required trainings.
Inform guests of enhancements or upsell opportunities during their visit.
Collaborate with fellow Food & Beverage team members to ensure smooth and efficient service.
Maintain awareness of guest satisfaction scores and work toward increasing departmental and overall hotel satisfaction.
Execute self‑cashiering responsibilities, including balancing and reconciling shift income per policy.
Support bartenders by maintaining cleanliness and organization throughout the bar and lounge.
Proactively merchandise food and beverage items to increase sales and elevate the guest experience.
Maintain knowledge of repeat guest preferences and personalize service accordingly.
Stay informed about in‑house groups, VIP guests, and daily events; carry the daily event summary for reference.
Assist guests in finding appropriate seating in the lounge and bar area.
Practice, model, and promote the hotel’s Mission and Values as part of daily operations.
Perform additional duties or special projects as assigned by Management.

• Conduct routine inspections and perform preventative maintenance on all features including HVAC, lighting fixtures, and bathroom amenities to ensure everything is in excellent working condition.
• Address and rectify minor damages such as scratches, dents, malfunctioning hardware, and cosmetic issues in furnishings and fixtures.