Design and run onboarding for new Account Executives and CSMs so they're productive in their first 90 days.
Turn what's currently in reps' heads and Slack threads into a living playbook: qualification criteria, discovery questions, objection handling, competitive positioning.
Define what Sumble sounds like. We want a distinct, casual, and direct brand voice. You own what that means in practice and the editorial standards that enforce it.
Build the voice guide, tone do's and don'ts, and stylistic conventions that scale across every channel and every contributor, internal and external.
