Jobs at Suger

• Develop and maintain automated tests to validate application functionality, API integrations, and critical user workflows.
• Write test scripts to identify bugs, edge cases, and regressions across our web applications and backend systems.

• Manage day-to-day marketing operations across online communities, forums, social media, and other relevant channels.
• Publish posts, engage in relevant conversations, and write thoughtful comments across online communities and social platforms to increase Suger’s visibility and engagement.

• Testing & Bug Identification

Test new features and releases to identify bugs, edge cases, and regressions across web applications and APIs
Write test cases based on product specs and user stories
Perform exploratory testing and validate integrations with cloud marketplaces (AWS, GCP, Azure) and CRMs (Salesforce, HubSpot)

• Own the product roadmap for intelligent systems that automate pricing, contracting, billing, and compliance workflows, with a focus on building AI-powered products that meaningfully improve how customers operate.
• Design end-to-end user journeys and product experiences for AI-powered workflows, bringing str...

• Test Planning & Execution

Design and execute test plans for new features and releases, covering functional, regression, and edge-case scenarios
Write clear, structured test cases from product specs and user stories
Perform manual exploratory testing across web application and API surfaces
Validate integrations with cloud marketplace APIs (AWS, GCP, Azure Marketplace) and CRM systems (Salesforce, HubSpot)

• Account Ownership

Own a book of ~50–70 SMB accounts from kickoff through renewal
Be the primary point of contact for your accounts via Slack and our customer ticketing system
Drive customer health, adoption, and retention across your book of business
Identify upsell and expansion opportunities; proactively flag at-risk accounts

• Account Ownership

Own a book of ~50–70 SMB accounts from kickoff through renewal
Be the primary point of contact for your accounts via Slack and our customer ticketing system
Drive customer health, adoption, and retention across your book of business
Identify upsell and expansion opportunities; proactively flag at-risk accounts

• Account Ownership

Own a book of ~50–70 SMB accounts from kickoff through renewal
Be the primary point of contact for your accounts via Slack and our customer ticketing system
Drive customer health, adoption, and retention across your book of business
Identify upsell and expansion opportunities; proactively flag at-risk accounts

• Own positioning and messaging: Develop clear, differentiated positioning and messaging for Fours products, translating complex product capabilities into compelling value propositions for different audiences and use cases.
• Own go-to-market strategy: Partner with Product, Sales, and Marketing to develop GTM strategie...

• Own organic growth: Develop and execute our strategy across organic social, content, email, and other owned channels.
• Build our content engine: Create and manage high-quality content including blog posts, thought leadership, customer stories, guides, newsletters, and social content.

• Work directly with customers to understand technical requirements and map workflows to Suger’s APIs, integrations, and AI-powered automation.
• Lead technical discovery, demos, walkthroughs, and AI-enabled proof-of-concepts, helping customers understand how intelligent workflows fit into their systems.

• Own and operate the GTM automation engine: Scrape, integrate, and transform data into real-time actions across email marketing, SDR outreach, and web engagement to inform growth strategies and tactics.
• Manage a technical GTM backlog: Prioritize and execute against an OKR-driven roadmap supportin...

• Own the product roadmap for intelligent systems that automate pricing, contracting, billing, and compliance workflows, with a focus on building AI-powered products that meaningfully improve how customers operate.
• Design end-to-end user journeys and product experiences for AI-powered workflows, bringing str...

• Own the full sales cycle for net-new PRM accounts in your book of business, from first conversation through close
• Build the PRM book of business — shape the target account list, run outbound motions, and convert referrals into qualified pipeline

• Account Ownership

Own a book of Enterprise accounts from kickoff through renewal
Be the primary point of contact for your accounts via Slack and our customer ticketing system
Drive customer health, adoption, and retention across your book of business
Identify upsell and expansion opportunities; proactively flag at-risk accounts

• Own end-to-end recruiting for technical roles across APAC and Canada, from sourcing through offer and close
• Partner closely with hiring managers to understand hiring needs, define candidate profiles, and build effective recruiting strategies

• Own the sales cycle from first conversation through close
• Work inbound and outbound opportunities across a mix of customer sizes and use cases