Jobs at Suger

• Own the full sales cycle for net-new PRM accounts in your book of business, from first conversation through close
• Build the PRM book of business — shape the target account list, run outbound motions, and convert referrals into qualified pipeline

• Own and execute Suger's organic growth strategy across LinkedIn, YouTube, Reddit, and other emerging channels.
• Create compelling B2B content, including videos, customer stories, product materials, educational content, and thought leadership.

• Manage day-to-day marketing operations across online communities, forums, social media, and other relevant channels.
• Publish posts, engage in relevant conversations, and write thoughtful comments across online communities and social platforms to increase Suger’s visibility and engagement.

• Account Ownership

Own a book of Enterprise accounts from kickoff through renewal
Be the primary point of contact for your accounts via Slack and our customer ticketing system
Drive customer health, adoption, and retention across your book of business
Identify upsell and expansion opportunities; proactively flag at-risk accounts

• Own end-to-end recruiting for technical roles across APAC and Canada, from sourcing through offer and close
• Partner closely with hiring managers to understand hiring needs, define candidate profiles, and build effective recruiting strategies

• Manage day-to-day marketing operations across online communities, forums, social media, and other relevant channels.
• Publish posts, engage in relevant conversations, and write thoughtful comments across online communities and social platforms to increase Suger’s visibility and engagement.

• Own marketing strategy and brand: Define Suger's marketing strategy, messaging, positioning, and brand voice to build awareness and differentiate us in the market.
• Build demand generation: Own inbound growth across SEO/AEO/GEO, content, community, email, and other organic channels. Run experiments, measure results, and double down on what works.

• Design end-to-end user journeys for AI-powered workflows and continuously iterate on the user experience. You’ll balance customer impact, system reliability, and engineering complexity when making product decisions.
• Work closely with Customer Success to gather qualitative and quantitative feedback on how custo...

• Own the sales cycle from first conversation through close
• Work inbound and outbound opportunities across a mix of customer sizes and use cases

• Own revenue operations across sales, partnerships, customer success, and finance-facing GTM workflows.
• Build systems that help the revenue team operate faster and make better decisions, including agents, workflows, skills, and automations.

• Own the product roadmap for intelligent systems that automate pricing, contracting, billing, and compliance workflows
• Design end-to-end user journeys for AI-powered workflows, bringing strong product taste to every interaction and continuously iterate based on real customer behavior

• Account Ownership

Own a book of ~40–50 SMB accounts from kickoff through renewal
Be the primary point of contact for your accounts via Slack and our customer ticketing system
Drive customer health, adoption, and retention across your book of business
Identify upsell and expansion opportunities; proactively flag at-risk accounts

• Test Planning & Execution

Design and execute test plans for new features and releases, covering functional, regression, and edge-case scenarios
Write clear, structured test cases from product specs and user stories
Perform manual exploratory testing across web application and API surfaces
Validate integrations with cloud marketplace APIs (AWS, GCP, Azure Marketplace) and CRM systems (Salesforce, HubSpot)

• Maintain accurate financial records in QuickBooks Online (QBO)
• Record and categorize daily financial transactions