Arming the sales team with great content and identifying new ways to use KPA products to best deliver business solutions jointly with our clients.
Providing technical support throughout the sales process by proactively scoping solutions using KPA products, supplying technical answers that our sales teams rely on and ensuring the “technical close” in the sales process to meet manufacturing needs.
Provide front-line support across email, chat, and ticket portal. Resolve incidents and service requests within established SLAs, escalating complex or policy-level issues to senior IT staff as needed.
Triage, prioritize, and route tickets; keep affected users informed throughout the resolution p...
