Sales
Manager of Client Success
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Client Retention & Expansion
Own retention and expansion outcomes for a defined segment of our client base, proactively identifying opportunities to strengthen relationships and grow accounts.
Personally manage relationships with high-value clients, ensuring Smith.ai is delivering meaningful business value and operating as a trusted partner.
Identify at-risk accounts, understand the underlying drivers of churn, and develop strategies to improve client health and long-term retention.
Partner closely with Sales to ensure seamless handoffs and identify opportunities for account growth.
