Jobs at Skylight

• Manage wholesale accounting activities, including accounts receivable, customer payments, deductions, chargebacks, and related reconciliations.
• Partner with Operations and Sales to investigate and resolve pricing discrepancies, fulfillment issues, and outstanding customer balances to support accurate accounting and timely collections.

• Lead and develop two Retail Operations Managers: set expectations, coach weekly, review their accounts, and build the standards they work to. Hire for the team as we grow.
• Own the retail operations strategy and 12-24 month roadmap: new retailers, new channels, international expansion, and the systems, 3PL capacity, and headcount needed to support them.

• Execute global fulfillment for your retail accounts to optimize delivery performance, cost efficiency, and customer satisfaction across US & international markets (OTIF).
• Develop and monitor KPIs for your accounts, including on-time delivery, fill rate, lead time, chargeback %, and cost.

• Own the day-to-day and strategic relationship with each 3PL partner, including weekly operating reviews, monthly business reviews, and a clear escalation path.
• Build and run a 3PL scorecard: ship-same-day %, order cycle time, dock-to-stock time, inventory accuracy, damage and shrink, error rates that lead to retailer chargebacks, and cost per order and per unit.

• Develop and maintain the bottom-up forecast model for DTC and Amazon globally, covering both US and INTL.
• Own SKU- and channel-level demand forecasts for Calendar, Frame, and Buddy, translating market and operational indicators into SKU-level demand and revenue projections.

Amazon: account for Buy Box performance, deal events, advertising, and inventory availability.
DTC: account for traffic, conversion, marketing plans, and the promotional calendar.

• Partner with our freight forwarders on day-to-day bookings, exception escalations, and performance follow-ups. You are the primary operational point of contact.
• Own the forwarder to drayage handoff: ensure cargo moves cleanly from vessel discharge to our FC’s (Reno NV and Indianapolis IN) with no gaps in ownership or communication.

• Channel performance and budget

Optimize spend across digital channels continuously, maximizing growth while hitting blended and channel-level CAC and contribution targets
Build monthly, quarterly and promotional spend plans (holiday, Mother’s Day, new launches) tied to revenue, inventory and margin goals
Design campaign structure for algorithmic performance; oversee optimization strategy and manage small teams to execute channel plans. Step in to support with hands on keys adjustments as needed.
Test new channels and tactics with clear hypotheses, success criteria and thresholds for scaling

• Own the P&L of myskylight.com. Work with finance, operations, demand planning, retail, GTM, and growth on assortment strategy, pricing, and forecasting to set up the channel to achieve growth and profitability targets.
• Own the vision for myskylight.com: Balance site performance with brand storytelling; our websit...

• 6+ years of experience with our stack (Ruby on Rails, Typescript, React/React Native)
• You’re excited to be part of a self-motivated and capable team that prides itself on having a massive impact per employee

• Own the Buddy roadmap. Decide what Buddy and Buddy Plus build next. Prioritize ruthlessly and scope a minimum lovable product so features ship on time.
• Validate what's next. Find new customers and use cases for Buddy, then test them quickly with prototypes, customer conversations and small experiments before we invest.

• Build and ship new features for our customer-facing e-commerce site using Typescript / Hydrogen (React and React Router v7)
• Own server-rendered pages end to end, from routes, loaders, and actions to the components customers see

• Own the vulnerability management pipeline end to end: intake, triage, prioritization, and driving fixes to closure against defined remediation SLAs across Backend, Mobile, and Android teams.
• Join our Platform pod where, with the team, you’ll write and ship security fixes directly in our codebases.

• Stakeholder Collaboration: Partner with Finance, Operations, and the rest of the Data team to understand business processes and source-system workflows, define pipeline requirements, and identify data gaps and downstream reporting impacts.
• Data Infrastructure: Own the Finance and Operations data layer and build trusted, reusable data...

• Shape operational strategy: Partner with leadership to design and scale systems, workflows, and tooling that align with long-term company goals
• Build our data architecture and implement automated systems that transform operations from reactive to proactive

• Support the day-to-day management of several large national retail accounts.
• Build strong working relationships with retailer buyers, planners, merchants, operations teams and other key partners.

• Execute strategies to expand Skylight's market share within Walmart and Sam’s Club at a national level.
• Established relationships with retailers and extensive knowledge of their internal systems and processes, specifically Walmart online portals, tools, Retaillink, Circana and other operational platforms.

• You think in contribution margin and payback, not just CPA and ROAS
• You’re a 0-to-1 builder who would rather build and run the engine than delegate and optimize

• Build, launch, and iterate on experiments across our e-commerce site and mobile/web app to improve subscription attach rate, retention, and other growth metrics.
• Implement new features and UI flows in our Shopify + Hydrogen e-comm site and our React Native app with a high bar for quality and user experience.