Jobs at Shopmonkey

• Lead and mentor a team of MM and Enterprise Customer Success Managers (CSMs).
• Establish clear KPIs, target account health metrics, and growth objectives for your team.

• Own technical SEO end-to-end — audit, prioritize, and resolve issues using Ahrefs, Screaming Frog, Google Search Console, log file analysis, and custom tooling
• Lead our Generative Engine Optimization (GEO)/AI Search strategy - optimize content, structured data, and entity signals so we surface and get cited in ChatGPT, Perplexity, Google AI Overviews, Claude, & other LLM-powered search experiences

• Prospect into our customer base proactively through outbound/inbound efforts (focus will depend on experience and company needs) to ensure they are maximizing the benefit of Shopmonkey Payments
• Work closely and collaboratively with Leadership to develop and implement appropriate plans for your shops to help them grow their volume and impact of Shopmonkey Payments for their business

• Define Product Strategy: Define and champion the strategic direction, product vision, and roadmap for your squad, aligning with overall company goals and objectives. Stay attuned to industry trends, competitive dynamics, and emerging technologies that influence our space.
• Drive Execution: Lead feature scoping, prioritization, and trade-off discussions — knowing whe...

• Grow new revenue by building relationships with high-potential prospective users
• Build and maintain a pipeline of high-quality opportunities

• Source and identify qualified opportunities through high volume targeted outbound/inbound efforts (focus will depend on experience and company needs)
• Work closely and collaboratively with Sales Leadership to develop and implement appropriate prospect communication plans

Didn't find the perfect job opening? We are constantly creating new positions as we continue to grow our hybrid teams at our main office in Morgan Hill, CA or at our Larkspur, CA office.