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Making inspiring products that people love coming home to201-500 Employees
  • B2C
  • Scale Stage
    Rapidly increasing operations

Jobs at Resident

At Resident, we believe in the power of home. It’s your personal domain, a place of endless possibilities where your dreams come true. We create products that inspire you to embrace all that your home could be, whether it’s sleeping on the most comfortable mattress, or kicking back with friends on a sofa you customized. Because your home is a reflection of you. And that’s a beautiful thing. Our approach to work is also centered around you. We want to help you dream, innovate, and grow into the next phase of your career. Resident has been called one of the fastest growing direct-to-consumer businesses in the industry, and we’re looking for fresh thinkers and risk-takers to help us grow our brand. If you’re a dreamer ready for a new challenge, Resident might be the home for you!
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CX Knowledge Base & Conversational AI Manager

NewPosted 2 months ago

CX Knowledge Base & Conversational AI Manager

  • Own the end-to-end performance of Ashley Digital's AI customer experience, defining customer intents, desired outcomes, success metrics, and conversation strategy across all AI workflows.
  • Design, test, and continuously improve conversational experiences through prompts, response logic, routing, escalation strategies, and system instructions, ensuring every interaction feels natural, helpful, and true to the Ashley Digital brand.