Jobs at PointClickCare

• Foster a Customer-Centric Culture: Advocate for a customer-focused approach throughout the organization by promoting the voice of the customer and enhancing primary research capabilities.
• Execute Research Projects: Assist in designing, implementing, and managing market research studies utilizing qualitative and quantitative methods, such as surveys and focus groups, to gather insights on customer needs, market trends, and competitive activity.

• Set the technical vision and reference architecture for agentic AI across applications defining org-wide standards for reasoning loops, tool use/function calling, memory, safety, and interoperability.
• Build and govern reusable platform components—model broker & multi-model routing, orchestra...

• Support the operation of critical services owned by the SRE team.
• Assist in monitoring service health, availability, and performance.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people.

• Partner with product and engineering leadership to translate business and product objectives into a multi-quarter technical strategy and roadmap for the ML platform.
• Define the reference architectures and standards for scalable data and ML pipelines spanning model training, evaluation, deployment, and serving that engineering teams across the organization build upon.

• Partner with product and engineering leadership to translate business and product objectives into a multi-quarter technical strategy and roadmap for the ML platform.
• Define the reference architectures and standards for scalable data and ML pipelines spanning model training, evaluation, deployment, and serving that engineering teams across the organization build upon.

• Extract data to build metrics or create/update Tableau dashboards to track success toward company, department, and customer KPIs
• Share insights with customers regarding drivers of success or areas of opportunity

• Extract data to build metrics or create/update Tableau dashboards to track success toward company, department, and customer KPIs
• Share insights with customers regarding drivers of success or areas of opportunity

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people.

• Understand and represent the needs of current and future users and residents and patients for AI models, delivered in a broader AI platform.
• Understand company objectives and create and drive your product strategy and multi-year roadmap to achieve strategic outcomes and increase wallet share.

• Own product strategy, roadmap planning, and execution for your portion of orders related products, ensuring alignment with customer needs, market opportunities, and business goals.
• Manage products through the full product lifecycle, from discovery, strategy, and prioritization through delivery, launch, adoption, and continuous improvement.

• Serve as the architectural coach and mentor for engineers and solution designers across the Product-to-Cash domain, building team capability in Revenue Cloud Advanced and billing
• Partner closely with the Principal Salesforce Architect to align on architectural direction, solve complex business and technical challenges together, and ensure solutions are designed to best serve the evolving needs of the company

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people.

• Plan, organize, and execute on multiple solution or services introductions in partnership with the cross-functional team that maximizes the customer value and business outcomes.
• Work with a cross-functional team of professional services, customer operations, and customer support professionals to create and execute a set of launch goals.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people.

• Financial Modelling & Scenario Analysis. Build and maintain in-house financial and profitability models that evaluate the revenue and margin implications of strategic decisions, beginning with pricing and commercial strategy and expanding to other strategic finance domains. Run scenario and sensitivity analyses on packaging, pricing changes, GTM strategies, and investment trade-offs, measured against NRR, ARR, and contribution margin.

• Financial Modelling & Scenario Analysis. Build and maintain in-house financial and profitability models that evaluate the revenue and margin implications of strategic decisions, beginning with pricing and commercial strategy and expanding to other strategic finance domains. Run scenario and sensitivity analyses on packaging, pricing changes, GTM strategies, and investment trade-offs, measured against NRR, ARR, and contribution margin.

• Own the roadmap and backlog for your portfolio, prioritizing datasets and platform capabilities against customer value and business impact
• Serve both customers and internal data stakeholders, translating domain needs into clear data definitions, schemas, and requirements

• Own service level objectives, error budgets, and reliability targets for the infrastructure underpinning cloud-based platforms — ensuring infrastructure observability (metrics, logs, traces), alert quality, and telemetry completeness across platform components and serving endpoints
• Design, build, and maintain infrastructure-as-code, operational automation, and change control ...

• Understand company strategy and own the strategy and multi-year roadmap for your product areas, to achieve strategic outcomes and increase wallet share.
• Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.