Jobs at PointClickCare

• Partner with product and engineering leadership to translate business and product objectives into a multi-quarter technical strategy and roadmap for the ML platform.
• Define the reference architectures and standards for scalable data and ML pipelines spanning model training, evaluation, deployment, and serving that engineering teams across the organization build upon.

• Partner with product and engineering leadership to translate business and product objectives into a multi-quarter technical strategy and roadmap for the ML platform.
• Define the reference architectures and standards for scalable data and ML pipelines spanning model training, evaluation, deployment, and serving that engineering teams across the organization build upon.

• Extract data to build metrics or create/update Tableau dashboards to track success toward company, department, and customer KPIs
• Share insights with customers regarding drivers of success or areas of opportunity

• Extract data to build metrics or create/update Tableau dashboards to track success toward company, department, and customer KPIs
• Share insights with customers regarding drivers of success or areas of opportunity

• Identify, prioritize and execute tasks in the software development life cycle.
• Work with business to iterate over software requirements.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people.

• Understand and represent the needs of current and future users and residents and patients for AI models, delivered in a broader AI platform.
• Understand company objectives and create and drive your product strategy and multi-year roadmap to achieve strategic outcomes and increase wallet share.

• Own product strategy, roadmap planning, and execution for your portion of orders related products, ensuring alignment with customer needs, market opportunities, and business goals.
• Manage products through the full product lifecycle, from discovery, strategy, and prioritization through delivery, launch, adoption, and continuous improvement.

• Serve as the architectural coach and mentor for engineers and solution designers across the Product-to-Cash domain, building team capability in Revenue Cloud Advanced and billing
• Partner closely with the Principal Salesforce Architect to align on architectural direction, solve complex business and technical challenges together, and ensure solutions are designed to best serve the evolving needs of the company

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people.

• Use of Generative AI Code Assistants (e.g. GitHub Copilot) is a must and working knowledge of spec-driven development. Daily application of the latest Generative AI Model capabilities is a must.
• Extensive experience building and maintain AI platform infrastructure, Kubernetes, and container security.

• Plan, organize, and execute on multiple solution or services introductions in partnership with the cross-functional team that maximizes the customer value and business outcomes.
• Work with a cross-functional team of professional services, customer operations, and customer support professionals to create and execute a set of launch goals.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people.

• Product‑Led Growth & Market Activation: Drive product-led growth for the assigned segment by establishing early wins, accelerating customer adoption, and developing repeatable go‑to‑market motions that enable Sales teams to confidently and consistently sell validated solutions.
• Customer Validation & Early Adoption: Define validation priorities and early‑adopter strat...

• Financial Modelling & Scenario Analysis. Build and maintain in-house financial and profitability models that evaluate the revenue and margin implications of strategic decisions, beginning with pricing and commercial strategy and expanding to other strategic finance domains. Run scenario and sensitivity analyses on packaging, pricing changes, GTM strategies, and investment trade-offs, measured against NRR, ARR, and contribution margin.

• Financial Modelling & Scenario Analysis. Build and maintain in-house financial and profitability models that evaluate the revenue and margin implications of strategic decisions, beginning with pricing and commercial strategy and expanding to other strategic finance domains. Run scenario and sensitivity analyses on packaging, pricing changes, GTM strategies, and investment trade-offs, measured against NRR, ARR, and contribution margin.

• AI Fluency: A solid understanding of AI/LLM concepts and the ability to translate “agentic” capabilities into practical business outcomes without requiring deep software engineering skills (AI Aptitude)
• Practical experience with workflow automation and orchestration tools (n8n, Make, Zapier, or eq...

• AI Fluency: A solid understanding of AI/LLM concepts and the ability to translate “agentic” capabilities into practical business outcomes without requiring deep software engineering skills (AI Aptitude)
• Practical experience with workflow automation and orchestration tools (n8n, Make, Zapier, or eq...

• Own the gold data layer. Transform messy, silver tables into curated, semantically rich, clean and documented gold datasets suitable for AI model development, including datasets and features reusable for AI development across projects. Maintain the data as products and needs evolve. To do this you will

• Own the roadmap and backlog for your portfolio, prioritizing datasets and platform capabilities against customer value and business impact
• Serve both customers and internal data stakeholders, translating domain needs into clear data definitions, schemas, and requirements