Jobs at PointClickCare

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people.

• Collaborate with product and engineering teams to translate ML needs into reliable, reusable platform capabilities.
• Design and build scalable data and ML pipelines that support model training, evaluation, deployment, and serving.

• Collaborate with product and engineering teams to translate ML needs into reliable, reusable platform capabilities.
• Design and build scalable data and ML pipelines that support model training, evaluation, deployment, and serving.

• Prepare quarterly and annual Audit Committee and Board materials, coordinating inputs across finance teams and ensuring timeliness and accuracy.
• Ownership in preparing the US GAAP annual financial statements and note disclosures, supported by appropriate working papers and schedules.

• Go-To-Market Strategy & Portfolio Growth: Own end-to-end go-to-market strategy for the portfolio from launch through scale. Define the growth thesis for each product line, set adoption and revenue targets with Sales and Revenue Operations, and drive cross-functional accountability for attainment.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people.

• Lead annual, quarterly, and ongoing Product portfolio planning processes across Product and Engineering teams.
• Facilitate cross-functional planning discussions, portfolio reviews, and prioritization activities that balance strategic objectives, capacity considerations, dependencies, and resource trade-offs.

• Platform Architecture, Strategy & Governance: Shape the technical vision, architecture, and roadmap for Adobe Marketo Engage; establish platform governance, standards, and best practices; identify technical debt and architectural opportunities; oversee platform health, performance, and administration.

• Define and lead PointClickCare’s enterprise Data Products strategy, including establishing a multi-year vision for Data as a Product that aligns with corporate objectives, growth priorities, and evolving market opportunities.
• Identify, evaluate, and champion new business models and growth opportunities enabled by PointC...

• Foster a Customer-Centric Culture: Advocate for a customer-focused approach throughout the organization by promoting the voice of the customer and enhancing primary research capabilities.
• Execute Research Projects: Assist in designing, implementing, and managing market research studies utilizing qualitative and quantitative methods, such as surveys and focus groups, to gather insights on customer needs, market trends, and competitive activity.

• Set the technical vision and reference architecture for agentic AI across applications defining org-wide standards for reasoning loops, tool use/function calling, memory, safety, and interoperability.
• Build and govern reusable platform components—model broker & multi-model routing, orchestra...

• Support the operation of critical services owned by the SRE team.
• Assist in monitoring service health, availability, and performance.

• Partner with product and engineering leadership to translate business and product objectives into a multi-quarter technical strategy and roadmap for the ML platform.
• Define the reference architectures and standards for scalable data and ML pipelines spanning model training, evaluation, deployment, and serving that engineering teams across the organization build upon.

• Partner with product and engineering leadership to translate business and product objectives into a multi-quarter technical strategy and roadmap for the ML platform.
• Define the reference architectures and standards for scalable data and ML pipelines spanning model training, evaluation, deployment, and serving that engineering teams across the organization build upon.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people.

• Serve as the architectural coach and mentor for engineers and solution designers across the Product-to-Cash domain, building team capability in Revenue Cloud Advanced and billing
• Partner closely with the Principal Salesforce Architect to align on architectural direction, solve complex business and technical challenges together, and ensure solutions are designed to best serve the evolving needs of the company

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people.

• Financial Modelling & Scenario Analysis. Build and maintain in-house financial and profitability models that evaluate the revenue and margin implications of strategic decisions, beginning with pricing and commercial strategy and expanding to other strategic finance domains. Run scenario and sensitivity analyses on packaging, pricing changes, GTM strategies, and investment trade-offs, measured against NRR, ARR, and contribution margin.