Serve as the primary technical support contact for clients, outsourcers, agents, and other end users of the Pyramid Platform and Red Bell infrastructure
Troubleshoot and resolve inbound technical issues and inquiries received via phone and email, meeting established SLA and quality standards
Design marketing and communications materials for real estate teams, home service partners, and home service technology businesses
Create a wide variety of visual assets including digital ads, social graphics, flyers, postcards, brochures, presentations, event collateral, email graphics, signage, sales materials, and other marketing assets
Own the client experience throughout onboarding, serving as the primary point of contact and maintaining proactive, timely communication at every stage — including the initial intro call and regular progress updates
Consistently meet core onboarding KPIs, including a 14 to 21 day launch timeline, 90%+ client s...
