Jobs at Ping Identity

• Own a strategic portfolio of enterprise accounts and build account plans that create, advance, and close high-value opportunities across enterprise, commercial, and technology organizations.
• Generate pipeline through targeted prospecting, account prioritization, executive outreach, partner collaboration, and disciplined territory planning, with a strong emphasis on landing new logos.

• Own a strategic portfolio of accounts and build account plans that create, advance, and close high-value opportunities across providers, payers, and technology organizations.
• Generate pipeline through targeted prospecting, account prioritization, executive outreach, partner collaboration, and disciplined territory planning, with a strong emphasis on landing new logos.

• Act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through resolution.
• Analyzing customer data such as support cases, survey responses, and renewal behaviors to identify technical trends and risks.

• Produce qualified meetings for Sales that convert into pipeline opportunities
• Achieve key metrics for sales growth on a monthly and quarterly basis

• Drive cross-functional CX operational strategy, aligning Customer Success, Professional Services, and Support around unified retention, expansion, and customer satisfaction KPIs.
• Design, standardize, and optimize end-to-end customer journey processes to eliminate operational friction and increase gross/net retention efficiency.

• Manage the deployment strategy for a variety of customers
• Plan, organize, and manage all phases of the deployment lifecycle to ensure successful delivery on schedule

• Set strategy and prioritize accounts: Define solution-area goals and targets. Identify and prioritize target accounts, embed them in the account-planning process, and participate in planning for key accounts and strategic pursuits.
• Design sales execution and support complex deals: Define the sales process, tools, commercial ...

• Set portfolio strategy and priorities: Establish solution-area goals, target markets, priority sales motions, and investment across accounts, segments, industries, and geographies. Embed account prioritization in planning and engage in the most important strategic pursuits.
• Lead the team and scalable operating model: Hire, coach, and develop the team; set priorities ...

• Interacting with customers, responding in a professional and efficient manner, helping them identify and resolve technical issues.
• Meeting or exceed customer expectations on response quality, timeliness and overall customer experience

• Lead a global Multi-tenant SRE organization through managers and senior technical leaders, with accountability for reliability, operational readiness, execution, and talent development.
• Define the strategy and operating model for Multi-tenant SRE, including ownership, decision rights, priorities, escalation paths, and regional coordination.

• Direct the technical strategy and governance standards for the most complex global accounts, translating long-term enterprise goals into a cohesive product journey.
• Influence the C-suite and align their long-term business vision with Ping’s capabilities and roadmap.

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom.

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom.

• Build and maintain partner dashboards and recurring reporting for partner-sourced and partner-influenced pipeline, bookings, attainment, and partner productivity
• Support partner program operations, including tier, incentive, and onboarding metrics, to track program performance and partner readiness

• Produce qualified meetings for Sales that convert into pipeline opportunities
• Achieve key metrics for sales growth on a monthly and quarterly basis

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom.

• Create, implement, measure and review a personal plan that drives achievement of performance goals aligned to the regional sales strategy.
• Position and articulate our value proposition to customers to maximize the business opportunity.

• Drive the adoption of AI-enabled capabilities across developer tooling and pipelines to improve system reliability, developer efficiency, and automated failure remediation.
• Set technical direction and own the continuous delivery model, application CI/CD pipelines, and build systems supporting multitenant SaaS engineering.

• Manage expenses: Being integral part of the sales expense accrual process, collaborating directly with the team to ensure costs are captured accurately.
• Own the sales budget: Lead the forecasting and budgeting processes for all global sales teams and initiatives.

• Manage complex, high-spend global accounts, consulting on multi-product strategies and guiding integrations into multi-vendor environments.
• Optimize delivery frameworks and ensure operational readiness, setting the standard for proactive engagement across the team.