Jobs at ParallelDots

 About The Role:

As an entry-level Technical Project Coordinator, you will act as the operational bridge between our data science team (consisting of ML and MLOps engineers) and our customer success team. Your primary goal is to handle the administrative and coordination overhead, allowing engin...

• Work closely with Program Managers, Customer Success Managers, Associate Project Managers, Project Coordinators and Associate Project Coordinators to execute multiple projects concurrently for our customers.
• Understand the business objectives, define the project scope, and create a plan with clear time...

About the Role
Customer Success is the core differentiator between ParallelDots and its competitors — and this role sits at the heart of it. As a Senior Customer Success Manager, you will own the end-to-end post-sales experience for a portfolio of enterprise clients, managing complex AI projects ...

• You will execute end-to-end onboarding of a client onto ParallelDots platform.
• You will execute all change management requests from the clients.

• Collect, clean, and analyze large datasets to support model training and validation.
• Initiate, configure, and monitor AI model training pipelines.

• Excellent at Python programming and some experience with PyTorch
• Some work experience in training Image Classification and Object Detection algorithms is necessary

• Delivery Leadership & Project Governance • Own end-to-end delivery and implementation for enterprise customers across Europe. • Lead and mentor a team of Customer Success Managers and Project Managers, ensuring consistent execution and high-quality customer outcomes. • Collaborate closely with Product, AI, Engineering, and Support teams to drive smooth implementation and operational excellence. • Monitor project health, delivery timelines, and customer satisfaction, proactively identifying risks and driving mitigation plans. • Establish strong delivery governance through structured reviews, project tracking, and escalation management.

About the Role

ParallelDots is onboarding an FMCG company in South Korea on our AI-powered retail execution platform, ShelfWatch.
We are looking for a Korean-English bilingual professional based in India to support the project team with document
translation and in-person training delivery at the...

• Coordinate project activities related to AI model training and data delivery workflows.
• Collect and analyze large datasets to support AI model training initiatives.

 About Us
ParallelDots Inc. is a fast-growing global retail image recognition company that provides real-time retail shelf monitoring solutions and advanced retail analytics to worldwide FMCG manufacturers and retailers.

•  You will execute end-to-end onboarding of a client onto ParallelDots platform.
•  You will execute of all change management requests from the clients.

• Develop and implement machine learning models using computer vision and PyTorch
• Collaborate with a team of data scientists and engineers to support the development of innovative solutions

• Commercial Ownership & Global Expansion
• Own renewal, expansion, and cross-sell targets for your accounts, maintaining accurate forecasting.

• 2+ years in a client-facing implementation, functional consulting, or post-sales solutions role, with enterprise customers
• Hands-on experience configuring a productized platform — SAP, Salesforce, ServiceNow, Workday, Icertis, StayinFront, Zoho, Freshworks or similar.

About Us

We are one of the world's best retail artificial intelligence research groups. ParallelDots is headquartered in the US with a major development center in India.

• You will execute end-to-end onboarding of a client onto ParallelDots platform.
• You will execute all change management requests from the clients.

• Lead the end-to-end onboarding process for clients onto the ParallelDots platform, ensuring a seamless and timely experience.
• Manage and execute client-driven change requests with precision and clear communication.

• Collect, clean, and analyze large datasets to support model training and validation.
• Initiate, configure, and monitor AI model training pipelines.

• Delivery Leadership & Project Governance • Own end-to-end delivery and implementation for enterprise customers across Europe. • Lead and mentor a team of Customer Success Managers and Project Managers, ensuring consistent execution and high-quality customer outcomes. • Collaborate closely with Product, AI, Engineering, and Support teams to drive smooth implementation and operational excellence. • Monitor project health, delivery timelines, and customer satisfaction, proactively identifying risks and driving mitigation plans. • Establish strong delivery governance through structured reviews, project tracking, and escalation management.

About Us
We are one of the world's leading retail artificial intelligence research groups. ParallelDots is headquartered in the US with a major development center in India.