Operative Intelligence careers

Operative Intelligence (OI) is an early-stage technology startup that exists to help contact centers save time, drive impact and meaningfully improve their customers’ experiences, everyday.

Having spent our careers in contact center transformation, we experienced firsthand the challenge of unearthing the actionable insights that businesses need to drive impact at scale, so we built the solution we wished we always had to help contact centers realize their full potential.

OI pairs deep domain expertise with SOTA Ai and tech to deliver an Ai engine for service experience. We’re all about driving action from insight and empowering people across an organization to make better decisions based on the reality of their customers’ needs. With our existing enterprise clients we’re deployed predominantly in their contact centers, across all channels. Our capability however also extends to social media, product reviews, warranty feedback….basically where a customer expresses a need..

We have a laser focus on helping our customers realize measurable value and support clients across the world, spanning leading software companies, financial and consumer services organizations, including Fortune 500.

We’re also backed by some of the best B2B SaaS investors in the industry.