Successfully guide and manage orders throughout the implementation process. This process includes order accuracy verification, order entry, feature customization and device provisioning, coordinating all necessary department schedules per order (Fulfillment, Sales, Billing, Software Engineering and/or vendors), facilitate and monitor provisioning (rejections, letters of authorization, pending orders, local service freezes, etc.).
Collaborate with internal resources (Support, Implementation, Billing, Engineering) to share information and ensure end-to-end customer satisfaction for an account base of approximately 300 customers that is expected to continue growing monthly
Communicate monthly with each assigned account for a purpose (follow- up on marketing communica...
