Jobs at Marshmallow
We are hiring in all areas across our business, please take a look at our careers page to find out more! marshmallow.com/jobs#ashby_embed
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Type
Designer
Product Designer
NewPosted 1 week ago
Product Designer
- Starting with the problem. You’ll shape what we’re solving by doing research with customers, spotting patterns, and turning what you hear into clear themes and needs the team can act on.
- Designing the whole journey. Wireframes, prototypes, flow to polished screens. You’ll be translating complex concepts into clear, benefit-led experiences. You’ll be thinking about the content on the screen and edge cases too. It’s primarily customer facing, web and app but if your work touches our internal tools, you’ll be thinking about that too.
London
Operations
Employee Relations Consultant - 3m Contract
NewPosted 1 week ago
Employee Relations Consultant - 3m Contract
- Leading complex UK ER cases, assessing risk and judging when or if external legal advice is needed.
- Embedding practical procedures that turn our updated policies into consistent day-to-day ways of working.
London
Engineering
Junior Pricing Data Scientist
NewPosted 1 week ago
Junior Pricing Data Scientist
- Working closely with pricing colleagues on scoped analytical and data-driven projects, taking on more responsibility as your experience develops.
- Applying mathematical, statistical and machine learning techniques to practical pricing questions, connecting your analysis to the decision it needs to inform.
London
Engineering
Pricing Data Scientist
NewPosted 2 weeks ago
Pricing Data Scientist
- Developing a deep understanding of Marshmallow’s quote, policy and claims data and use this to derive insights that can be used to enhance our pricing.
- Own one of the strategic initiatives of the pricing team, such as supporting our expansion plans or protecting our renewing customers.
London
Operations
Senior Operations Manager, Car Finance
NewPosted 4 weeks ago
Senior Operations Manager, Car Finance
- Lead the collections and servicing team, owning performance, coaching, development and hiring as the function scales.
- Develop a best in class collections approach: delivering leading business outcomes, looking after customers, and ensuring we're meeting our regulatory and statutory requirements
London
Operations
Credit Hire Handler
NewPosted 4 weeks ago
Credit Hire Handler
- Manage a portfolio of Third Party Property Damage (TPPD) and Credit Hire claims, progressing them efficiently in line with our processes.
- Triage and manage inbound communications effectively, routing work to support timely claim resolution.
London
Operations
Complex Credit Hire Handler
NewPosted 4 weeks ago
Complex Credit Hire Handler
- Manage a portfolio of Third Party Property Damage (TPPD) and Credit Hire claims, progressing them efficiently in line with our processes.
- Handle credit hire claims across specialist vehicle types, including taxi and motorbike hire, applying the correct rates, hire periods and agreements.
London
Operations
Customer Care Executive
NewPosted 1 month ago
Customer Care Executive
- Real-Time Support: Providing exceptional support via live chat, ensuring clear, empathetic, and professional communication.
- Your Onboarding: This journey is designed to empower you through classroom sessions, coaching, and shadowing.
Remote • Budapest
Engineering
Data Scientist (Credit) - Car Finance
NewPosted 1 month ago
Data Scientist (Credit) - Car Finance
- Build, validate and monitor application and behavioural scorecards, using bureau, Open Banking and internal data to improve how we assess new-to-UK and thin-file customers.
- Design, test and refine our credit strategy: cut-offs, affordability rules, pricing tiers and limits, with a clear view of the trade-off between risk, volume and margin.
In office • London
Engineering
Staff Data Scientist
NewPosted 1 month ago
Staff Data Scientist
- Provide technical leadership for data science across Claims Fraud, shaping the approach to risk decisioning and fraud detection in partnership with Product and Engineering
- Design, build and iterate on production ML and Generative AI/LLM systems that support claims validation and automation
Remote • London
Engineering
Principal Data Scientist
NewPosted 1 month ago
Principal Data Scientist
- Provide technical leadership for data science across Claims Fraud, shaping the approach to risk decisioning and fraud detection in partnership with Product and Engineering
- Design, build and iterate on production ML and Generative AI/LLM systems that support claims validation and automation
Remote • London
Marketing
CRM Manager
NewPosted 2 months ago
CRM Manager
- Own and evolve Marshmallow’s CRM operations capability, helping shape how the platform is used across the organisation.
- Build strong governance frameworks for CRM activity, including how campaigns are prioritised, sequenced, and managed across teams
London
Other
Large Loss Handler
NewPosted 3 months ago
Large Loss Handler
- Managing a portfolio of high-value motor claims, typically valued above £250,000, through pre- and post-litigation.
- Investigating liability, indemnity and coverage while setting proactive, commercial and empathetic claim strategies.
London
Operations
Senior CRM Operations Manager
NewPosted 3 months ago
Senior CRM Operations Manager
- Own and evolve Marshmallow’s CRM operations capability, helping shape how the platform is used across the organisation.
- Build strong governance frameworks for CRM activity, including how campaigns are prioritised, sequenced, and managed across teams
London