Jobs at Marshmallow
We are hiring in all areas across our business, please take a look at our careers page to find out more! marshmallow.com/jobs#ashby_embed
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Operations
Customer Care Executive
NewPosted today
Customer Care Executive
- Real-Time Support: Providing exceptional support via live chat, ensuring clear, empathetic, and professional communication.
- Your Onboarding: This journey is designed to empower you through classroom sessions, coaching, and shadowing.
Remote • Budapest
Engineering
Data Scientist (Credit) - Car Finance
NewPosted 3 days ago
Data Scientist (Credit) - Car Finance
- Build, validate and monitor application and behavioural scorecards, using bureau, Open Banking and internal data to improve how we assess new-to-UK and thin-file customers.
- Design, test and refine our credit strategy: cut-offs, affordability rules, pricing tiers and limits, with a clear view of the trade-off between risk, volume and margin.
In office • London
Engineering
Staff Data Scientist
NewPosted 6 days ago
Staff Data Scientist
- Provide technical leadership for data science across Claims Fraud, shaping the approach to risk decisioning and fraud detection in partnership with Product and Engineering
- Design, build and iterate on production ML and Generative AI/LLM systems that support claims validation and automation
Remote • London
Engineering
Principal Data Scientist
NewPosted 6 days ago
Principal Data Scientist
- Provide technical leadership for data science across Claims Fraud, shaping the approach to risk decisioning and fraud detection in partnership with Product and Engineering
- Design, build and iterate on production ML and Generative AI/LLM systems that support claims validation and automation
Remote • London
Operations
Operations Associate
NewPosted 2 weeks ago
Operations Associate
- Execute the day-to-day operations of our car finance product, from handling customer queries to underwriting, ensuring a smooth, reliable experience for all stakeholders.
- Develop, identify and form improvements that increase speed, reliability, and cost-efficiency while protecting service standards of our processes.
London
Marketing
Senior CRM Manager
NewPosted 1 month ago
Senior CRM Manager
- Own and evolve Marshmallow’s CRM operations capability, helping shape how the platform is used across the organisation.
- Build strong governance frameworks for CRM activity, including how campaigns are prioritised, sequenced, and managed across teams
London
Engineering
Head of Data Science (12m fixed-term contract)
NewPosted 2 months ago
Head of Data Science (12m fixed-term contract)
- Drive commercial impact at every turn: Proactively identify and prioritise data science opportunities that offer the highest leverage for the business, ensuring every project is measured by its bottom-line contribution and strategic commercial alignment.
- Lead the people and culture agenda for data science: set goals, manage performance and developm...
London
Other
Large Loss Handler
NewPosted 2 months ago
Large Loss Handler
- Managing a portfolio of high-value motor claims, typically valued above £250,000, through pre- and post-litigation.
- Investigating liability, indemnity and coverage while setting proactive, commercial and empathetic claim strategies.
London
Operations
Senior CRM Operations Manager
NewPosted 2 months ago
Senior CRM Operations Manager
- Own and evolve Marshmallow’s CRM operations capability, helping shape how the platform is used across the organisation.
- Build strong governance frameworks for CRM activity, including how campaigns are prioritised, sequenced, and managed across teams
London
Operations
Claims Fraud Team Lead
NewPosted 3 months ago
Claims Fraud Team Lead
- Leading, coaching and managing the performance of a team of Claims Fraud Investigators and Intel Analysts, supporting their progression.
- Acting as the final escalation point for the most complex, high-value and organised fraud investigations.
London
Operations
Financial Reporting and Technical Accountant
NewPosted 3 months ago
Financial Reporting and Technical Accountant
- Own and maintain Group accounting policies across all entities in scope, ensuring alignment with FRS 102 and applicable regulatory requirements
- Lead the Group's FRS 102 (2026 amendments) impact assessment and transition — with particular focus on revised revenue recognition and expected credit loss provisions across the business
London