Jobs at Lyra Health

• Be a hands-on technical leader for the data analytics team responsible for data insights, metric development, visualization and operational forecasting
• Be a hands-on technical leader for the data analytics team responsible for data insights, metric development, visualization and operational forecasting

• Serve as the primary relationship owner for our Mid-Market segment employer customers (<1,000 lives), maintaining regular contact with the customers’ benefits team members and other key stakeholders
• Partner with marketing to develop and deliver engaging campaigns and workshops for your customers

• Want to work with brilliant people solving hard problems
• Have a passion for social impact and helping people when they are most vulnerable

• Monitor cases throughout the duration of the case including the follow-up of relevant documentation from all parties (affiliate, client, etc. where appropriate)
• Provide consultation and support to providers on treatment plan and delivering evidence-based care

• Responsible for acting as a billing liaison between clients and company, resolving customer queries via phone and email while meeting productivity goals
• Follow up on returned claims, among other billing responsibilities

• New product development: Develop an understanding of market trends in behavioral health and identify implications for Lyra’s business. Create business cases for new products, including developing a decision framework, analyzing data, conducting market research and developing a framework for when we should build/buy/partner. Work with Go-To-Market and Ops teams to stand-up pilots ahead of making a go / no go decision.

• Professional support and management of the intake psychologist team, including:
• Recruitment and selection for the psychologist team training, monitoring, onboarding, supervision, service organisation

• Act as the point of contact for IT-related issues for the Mexico business.
• Work with the global IT Team to ensure infrastructure and systems in place to deliver high-quality IT solutions across the business

• User Management:
• Create, modify, and deactivate user accounts

• Product Development & Collaboration: Partner with clinical, product, and other internal teams to design and enhance programs addressing complex member needs, ensuring alignment with Lyra’s mission of delivering innovative mental health care.
• Market Insights & Voice of the Customer: Lead market research efforts to understand member...

• Managing the calendar for all scheduled counseling/coaching sessions
• Co-ordination and liaison with counsellors/affiliates/coaches for all counseling/coaching appointments scheduled for the day

• Collaborate with the Regional Manager to create and execute growth strategies.
• Identify and capitalize on opportunities in mature and emerging markets within Singapore.

• Own the ticket queue: triage and response to inbound support requests via superusers, per internal ticket SLAs
• Serve as the front-line support for our superusers, counselors, providers, and/or clients

• Support Legal, Privacy and Compliance team members in the UK and globally, with documentation required for day-to-day business, such as reviewing materials as a point of intake for the team, coordinate assignments and signatures
• Help with organisation and availability of commercial contracts and any other legal files and d...

• Working with Regional Manager and Clinical Director to review and respond to the needs of the Lyra International subsidiaries in relation to new skills or locations required within their networks based on the Lyra International Service Level Standards
• Working with Lyra Health to understand how evidence-based practice requirements can be translat...

• Working with Regional Manager and Clinical Team lead to review and respond to the needs of the Lyra International subsidiaries in relation to new skills or locations required within their networks based on the Lyra International Service Level Standards
• Working with Lyra Health to understand how evidence-based practice requirements can be translat...

• Support the clinical specialist team by uploading cases on the ICAS system, distributing standardized affiliate communication such as consent forms or evaluation documents
• Assist clinical specialists with the coordination of ad hoc interventions and ensure the capturing of such events on ICAS systems

About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-qu...

• Assess employers’ organizational needs and analyze their workforce challenges related to workplace stressors and design responsive solutions
• Manage client and stakeholder relationships to establish and maintain alignment and value delivery throughout the lifecycle of a consultation project

• Supporting administrative matters with clients (Generation of quotations, Request for POs, Sending of electronic or physical documentation)
• Account management: Mastering of account/customer information.