LaFever Consulting careers
LaFever Consulting is a Customer Success Advisory firm focused on Software as a Service (Saas) start ups identifying innovative opportunities that help organizations grow and thrive. The company works closely with clients to analyze operations, discover new strategies, and implement solutions that drive measurable results. By combining data-driven insights with creative problem-solving, LaFever Consulting supports businesses across industries in adapting to changing markets.
Most SaaS companies between $2M and $20M ARR have people doing customer success. What they don't have yet is the function underneath them — health scoring, renewal playbooks, QBR frameworks — the infrastructure that turns a reactive team into a revenue engine.
That gap is where I work.
Before founding LaFever Consulting, I built and ran customer success functions inside companies like ClickDimensions — growing $3M in ARR across 150 accounts and holding 118% net revenue retention for 14 consecutive quarters, which put me #1 among 22 CSMs three years running. I've also spent enough time in the room with "at-risk" accounts to know that label isn't a verdict — I've saved $500K+ accounts others had already written off.
Now I bring that same operating discipline to mid-market SaaS teams. Four ways I typically help:
→ CS Function Audit + Build — a 60-90 day sprint to find what's costing you NRR and fix it
→ At-Risk Account Turnaround — hands-on intervention when churn is imminent
→ Renewal & Expansion — a repeatable renewal motion, not a one-off save
→ Fractional CSM & Training — full CS leadership, playbooks included, until your team can run it alone
Most SaaS companies between $2M and $20M ARR have people doing customer success. What they don't have yet is the function underneath them — health scoring, renewal playbooks, QBR frameworks — the infrastructure that turns a reactive team into a revenue engine.
That gap is where I work.
Before founding LaFever Consulting, I built and ran customer success functions inside companies like ClickDimensions — growing $3M in ARR across 150 accounts and holding 118% net revenue retention for 14 consecutive quarters, which put me #1 among 22 CSMs three years running. I've also spent enough time in the room with "at-risk" accounts to know that label isn't a verdict — I've saved $500K+ accounts others had already written off.
Now I bring that same operating discipline to mid-market SaaS teams. Four ways I typically help:
→ CS Function Audit + Build — a 60-90 day sprint to find what's costing you NRR and fix it
→ At-Risk Account Turnaround — hands-on intervention when churn is imminent
→ Renewal & Expansion — a repeatable renewal motion, not a one-off save
→ Fractional CSM & Training — full CS leadership, playbooks included, until your team can run it alone
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Krista F LaFever
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