Jobs at iRhythm Technologies

• Provide superior customer care by troubleshooting customer/patient issues relating to products, services, and patient enrollment.
• Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts.

• Partner with the iRhythm sales leadership to ensure the success of customer accounts, focusing on key account performance indicators to drive the activities of the Key Account Management team. Including: onboarding ramp, continued growth in pull-through, account satisfaction, prescriber performance, clinical effectiveness, timeliness of report posting.

• Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment.
• Drive customer and account performance by monitoring and measuring activities including; registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency.

• Provide superior customer care by troubleshooting customer/patient issues relating to products, services, and patient enrollment.
• Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts.

• Strategic Leadership & Team Development:

Participate in the strategic management, planning, and operational leadership of clinical operations.
Provide clear direction to build engaged, high-performing teams that align with iRhythm’s mission and vision.
Foster a culture of collaboration, excellence, and continuous improvement within the clinical operations teams.

• We are on a mission to find the right Revenue Cycle Business Partner (formerly known as Field Reimbursement Specialist) with a persuasive and collaborative approach to support both our internal sales team and other external partners, including doctors, clinic directors, practice managers, & scheduling/billing/coding coordinators.

• Ensure that our office environment is comfortable, effective, and productive as possible, meeting the needs of our internal customers and employees
• Implement established policies and procedures, measure outcomes against standards, and improve operational flow when identified

• Provide superior customer care by troubleshooting customer/patient issues relating to products, services, and patient enrollment.
• Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts.

• Collaborate with the Business Analytics team to gather requirements, provide status updates, and build relationships
• Gather, analyze and interpret data to help supported business units solve problems and allow for operational process improvements

Boldly innovating to create trusted solutions that detect, predict, and prevent disease.

Discover your power to innovate while making a difference in patients' lives.

• Medical Safety Oversight: Ensure comprehensive medical safety governance from product design to post-market surveillance. Working closely with the VP of Quality, will oversee adverse event monitoring, analysis, and safety reporting. Collaborate with Quality Affairs and Regulatory Affairs to ensure compliance with regulations and industry standards.

• Product Management
• Research

• Drive mechanical team activities through the entire new product introduction (NPI) process

Support early-stage research by ideating, testing, and iterating on new concepts and processes to advance product innovation
Lead Verification & Validation (V&V) by defining test strategy, developing new test methods, and writing test protocols/reports
Understand requirements for regulatory submissions, and identify, analyze, and mitigate risks
Manage design transfer activities with Manufacturing team to support product launch

• Prospecting, developing, and closing new business. This requires building support from EP’s, cardiologists, and other clinical stakeholders. Must be able to target and identify key institutions, generate market awareness, and drive sales within an assigned sales territory.
• Perform sales presentations to key prospects and customers to influence the use of Zio within t...

• Prospecting, developing, and closing new business. This requires building support from EP’s, cardiologists, and other clinical stakeholders. Must be able to target and identify key institutions, generate market awareness, and drive sales within an assigned sales territory.
• Perform sales presentations to key prospects and customers to influence the use of Zio within t...

• Develop software verification test protocols, test plans, trace matrix and document test results consistent with functional, customer and internal compliance requirements.
• Review user, system and software requirements and design documentations to ensure technical accuracy and testability; act as a quality advocate throughout the development cycle focusing on end-user (internal, external, patient) needs.

• System Configuration and Optimization:
• Lead advanced configuration and maintenance of Workday modules (e.g., Recruiting, Talent, Compensation, Benefits).

• Prospecting, developing, and closing new business. This requires building support from EP’s, cardiologists, and other clinical stakeholders. Must be able to target and identify key institutions, generate market awareness, and drive sales within an assigned sales territory.
• Perform sales presentations to key prospects and customers to influence the use of Zio within t...

• Act as the primary communicator via Phone, Outlook, and Salesforce between our Cardiac Technicians and external cardiac accounts, including hospitals and clinicians.
• Effectively communicate ECG abnormalities by adhering to physician notification protocols and notifying physicians/clinical personnel as required.

• Act as the primary communicator via Phone, Outlook, ZioReports, and Salesforce between our Cardiac Technicians and external cardiac accounts, including hospitals, clinicians, and actual patient populations.
• Effectively communicate ECG abnormalities by adhering to physician notification protocols and n...