Jobs at Hyland

OverviewLocation: United States | RemoteThe Project Manager is responsible for the management of customer implementation projects from initiation through project closure. This role drives solution definition, resource allocation, project direction, team building, budget control, non-conformity re...

• CRM Platforms
• Opportunity Management & Account Planning Tools

• Develop and execute strategic account plans to grow revenue within assigned healthcare accounts through expansion, upsell, and cross-sell opportunities.
• Build and maintain executive-level relationships with key stakeholders across customer organizations.

• Develop and execute a comprehensive, strategic sales plan to meet or exceed quota, including the identification and prioritization of high-impact opportunities within the healthcare vertical for both existing and prospective customers or partners.
• Proactively initiate and maintain relationships with healthcare executives and key stakeholders...

• Act as the technical point of contact on standard customer engagements — coordinating customer pre-sales meetings, determining technical requirements, and working with development teams in support of solution enhancements.
• Create and present demonstrations of proposed solutions to key customer stakeholders — applying...

• Xactly
• Power BI

• Lead requirements analysis and consult on recommended practices for enterprise solutions from both a business and technical perspective
• Implement enterprise deployments, technical architecture for large scale projects with complex products and solutions that meet the customers’ needs for scalability, reliability, and performance across a range of industries.

• Lead the strategic qualification and pursuit of new potential ISV, VAR, OEM, and SI partnerships
• Collaborate with peers across Hyland's commercial organization to implement partner go-to-market strategies

• Troubleshoot and resolve moderately complex Acuo VNA, NilRead, NilNexus, and PACSgear ImageLink application, system, database, connectivity, and medical imaging workflow issues with minimal oversight — utilizing established tools, diagnostic procedures, documentation, and support processes.
• Provide regular and timely communication to customers with minimal oversight — ensuring custome...

• Troubleshoot and independently resolve complex Acuo VNA, NilRead, NilNexus, and PACSgear ImageLink application, system, database, connectivity, and medical imaging workflow issues — serving as a senior technical resource and utilizing advanced diagnostic procedures, tools, and support processes to drive issues to resolution.

• Provide assistance to other sales solution engineers on standard customer engagements — participating in customer pre-sales meetings to determine technical requirements and identifying and locating standard demonstration materials to be presented to clients.
• Assist with the presentation of proposed solutions to key customer stakeholders — supporting va...

• Manage service design and service portfolio initiatives through the New Service Introduction (NSI) process from intake through launch and operational transition; develop and maintain integrated project plans, timelines, dependencies, and milestones for complex service design initiatives.
• Facilitate project governance activities, stage gate reviews, approvals, and executive decision...

• PowerShell & Python
• Ansible

• Own and evolve the product roadmap as a living expression of strategy, customer value, and business outcomes; balance near-term delivery with long-term innovation in AI-powered search and decision support; connect customer problems, market trends, and business priorities into a clear product direction

• Citrix & NetApp
• Linux

• Execution over generation — AI that does, not just AI that writes
• Workflows over tasks — multi-step orchestration over single interactions

• Lead the development of platform/cloud strategy within platform engineering, ensuring alignment with organizational objectives.
• Design and oversee the implementation of complex, multi-cloud architectures, with hands-on involvement in proof-of-concepts and critical technical decisions.

• Lead the development and execution of cloud strategy, ensuring architectural decisions align with long-term organizational goals; design and oversee the implementation of complex multi-cloud architectures that integrate diverse technologies and services into cohesive, scalable solutions.
• Establish and enforce architectural standards and best practices; collaborate with executive le...