Manage daily support tickets and serve as a Tier 2 escalation resource for complex issues involving employee technology, systems, connectivity, access, authentication, and provisioning.
Help develop and continuously improve internal IT operations, support processes, service delivery, and employee-facing technology resources.
Infrastructure Health & Security: Ensure the stability and security of our infrastructure by administering resources in cloud-hosted environments, managing resource provisioning, and conducting security audits.
Application Reliability: Work closely with DevOps and Product Development leadership to build ...
Define and own the roadmap for a virtual assistant driven application interface, including conversational experiences, agent capabilities, and workflow automation
Lead the evolution of HSI's MCP, including context management, memory, orchestration, and service integrations
