Jobs at Hero

Our team is on a mission to change the way the world shops, making it a whole lot more personal. We’re only two years into our journey, but already 350m shoppers on websites like Harvey Nichols and Ted Baker can use Hero to connect live with an associate in their nearest store - perfect for when they need real-time advice from someone in the know. For retail associates who use Hero, our app represents a whole new way to do their jobs, giving them access to millions of online shoppers, not just customers who pass by the store. This omnichannel approach to retail, supported by our intelligent routing and communication platform, is transforming 21bn sq ft of analogue retail space into hyperconnected stores of the future. We’re an energetic team that moves fast. From our offices in London and New York, we’re bringing together a world class collective of problem solvers passionate about combining technology and retail. Hero was founded in 2015 by the team that previously launched Europe’s largest app commerce company.