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Helpware
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Amazing Customer Experiences. Together501-1000 Employees

Jobs at Helpware

Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you’ll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Virginia, Kentucky, Ukraine, Philippines, Germany, Poland, Albania, Puerto Rico, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
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Engineering

Front-End Engineer (React, Typescript)

NewPosted 4 days ago

Front-End Engineer (React, Typescript)

  • Build and ship user-facing features end to end in React and TypeScript.
  • Translate designs and product requirements into responsive, accessible, polished UI.
Designer

Product Designer

NewPosted 3 days ago

Product Designer

  • Own product design end to end — from problem framing and user flows to wireframes, prototypes, and high-fidelity UI.
  • Design clear, intuitive interfaces for complex, information-dense workflows (documents, review, analysis).
Operations

Customer Service Representative (On-Site)

NewPosted 6 days ago

Customer Service Representative (On-Site)

  • Support patients through phone, email, and text communication
  • Review prescription orders and provide clear, accurate information on status, coverage, and next steps
Engineering

Expert AI Engineer

NewPosted 1 week ago

Expert AI Engineer

  • Design, build, deploy, and maintain internal AI platforms and AI-powered tools.
  • Develop custom AI skills, MCP connectors, integrations, and agentic workflows.
Other Engineering

Principal Platform Engineer

NewPosted 2 weeks ago

Principal Platform Engineer

  • A talent to help modernize and build out our AI-enabled cloud infrastructure, with AWS as primary and Azure as secondary[Розрив обтікання текстом]
  • Specifically, we're looking for people with hands-on experience architecting and building:[Розрив обтікання текстом]
Engineering

Senior DevSecOps (Python)

NewPosted 2 weeks ago

Senior DevSecOps (Python)

The DevSecOps Engineer is a foundational role in the our partner’s project, responsible for architecting and maintaining the high-security infrastructure required for an enterprise-grade Agent Development Platform (ADP). You will be tasked with building the secure "sandbox" where autonomous agent...

Engineering

Senior DevOps / Platform Engineer

NewPosted 2 weeks ago

Senior DevOps / Platform Engineer

  • Contribute with cloud architectural designs, focusing on Well-Architected Framework pillars: Security, Operational Excellence, Performance Efficiency, Reliability and Cost Optimization.
  • Own the AWS footprint: ECS Fargate services, Lambda and Batch workloads, RDS PostgreSQL, ElastiCache Redis, S3, CloudWatch, networking/IAM, Bedrock, etc.
Engineering

Senior Automation QA Engineer — AI Products & Customer Implementations

NewPosted 3 weeks ago

Senior Automation QA Engineer — AI Products & Customer Implementations

  • Own test strategy for one or more products in the AI portfolio, from requirements review through release sign-off.
  • Design, build, and maintain automated test suites covering API, UI, integration, and regression testing, integrated into CI/CD pipelines.
Engineering

Senior Full Stack Developer (Python, React, AI/LLM)

NewPosted 3 weeks ago

Senior Full Stack Developer (Python, React, AI/LLM)

  • Build new features assited by Claude Code and relying on AI Spec Driven Design Development.
  • Design and build backend services in Python (FastAPI) on a multi-tenant PostgreSQL data model, including async and batch workloads (AWS Lambda, Batch, ECS).
Engineering

Senior DevSecOps Engineer

NewPosted 1 month ago

Senior DevSecOps Engineer

  • Start: ASAP
  • Project duration: 12 months+
Engineering

Mid Software Engineer .Net

NewPosted 2 months ago

Mid Software Engineer .Net

  • Design, develop, and maintain enterprise-level applications using the Microsoft .NET technology stack
  • Build and support distributed n-tier applications to deliver reliable and scalable business solutions